Naperville Bank & Trust is known for its friendly, helpful, and professional staff who provide excellent customer service. Customers appreciate the bank’s willingness to refund ATM fees and its dedication to solving digital literacy questions. The staff members, including Bill and Jennifer Catania, are praised for their knowledge and quick responses, ensuring a trustworthy experience. The downtown Naperville location and the Fort Hill Drive branch both offer great service for personal and business banking. Customers also highlight the expertise of staff like Donna Ufnal, who provides clear explanations and helpful advice when opening bank accounts. Overall, Naperville Bank & Trust delivers a positive banking experience with attentive staff and reliable service.
