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March 2024 by Michael G.
Went to NB to look for new sneakers. Since I have been a prior wearer of NB, I thought I would try again. Had a very good sales person who went out of his way to assist. When making my decision on a pair, I asked about returning and was told 45 days. I decided to make a purchase and was given instructions regarding breaking them in.After a few days I decided to return the sneakers because of the lack of padding on the soles. Return was a very easy process.
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February 2024 by Laura Majersky
Patrick was an absolute gentleman, and so knowledgeable, kind, and friendly! Made my daughter and I feel welcome and even gave it a nice personal touch by asking about my daughter's anime socks. Love it! Felt comfortable and educated. Ended with a polite handshake and wishes for a good day which is common, yet felt truly genuine. And Gideon is the whole reason we went back to NB, he helped my son a few months back; such patience! These guys know their stuff. Thanks!!
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February 2024 by Bob Kloth
Bought a pair of New Balance, noticed one heal squeaking after 40 days, and Gideon exchanged them for me with no hassles.
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November 2023 by Robert Joiner
My wife and I went visited for the first time with intentions of buying me new running shoes. We didn't have high hopes as I wear a size 17 shoe. We couldn't of been happier with our experience. Not only did they have my size but they had several options for me to choose from. The staff was polite, engaged and friendly. We ended up buying not only a pair for myself but a pair for my wife as well. I will be returning to this store the next time either of us need new shoes. I could not recommend this store more.
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October 2023 by Liz Schultz
Exceptional staff. Friendly and really know what type of shoes fit our need. Highly recommend this store. You won't be unhappy here. The staff accommodated my son with special needs that has braces and needed a bigger size to fit the braces. I'm forever grateful for new balance.
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October 2023 by Noemi
Gideon is a great sales associate. He greeted us with a smile on his face! Gideon made our shopping experience a pleasant one. Great sneaker recommendations. Highly recommend visiting this NB store for your next purchase!
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September 2023 by Crystal Meade
Great store, the staff are incredible, plus take the time to get to know you & your needs in a shoe form. I love the fact that I can bring my mom in there so that she's able to walk more comfortably. The guys in the store don't treat you just like customers they treat you more like family. Patrick & Gideon, plus the rest of the staff, I can't sing you're praise enough. Thank you, guys, for what you do.
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August 2023 by David Kadonsky
Gideon was extremely helpful! He measured my feet twice, brought out 4 pairs to choose from and didn't push by price, only by fit. Top priority was making sure I wore my favorite shoes out of the store, whether cheap or expensive.
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August 2023 by Anthony P. Robinson
I have been wearing New Balance shoes for decades. They are great shoes. The New Balance store in Naperville is a good store. They had just what I needed. The salesman was knowledgeable, professional and pleasant. I will be back.
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July 2023 by Kathy Damato
Excellent customer service. Gideon assisted me today, he is very knowledgeable and even remembered me from the last time I was in. He is a good sales person and an asset to the store. The shoes of course are comfortable and durable. Thank you for your help Gideon!
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June 2023 by Samantha Waters
My first time in the store and the service was great. Patrick took the time to help, get scans, and was extra patient and kind with my 3 year old. He was knowledgeable about both the shoes and scans of my son & myself.
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June 2023 by Gary Ratkiewicz
Gideon was absolutely wonderful! He measured everything took time to explain everything brought numerous options to look at and came up with an amazing pair of shoes for me. Very happy with the shoes but the service is phenomenal.
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June 2023 by ajwad rajput
It was my first time in the store and I was helped by Gideon. He had amazing customer service and helped me try on shoes in various sizes. Overall good experience and excellent staff.
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January 2023 by Charles Murphy
Good experience overall. Got a pair of the 990v6. Staff was good over all, only spoke with the guy that helped me. He knew a lot about all of the shoes, and even pointed me to the V6 as I was looking at the V5. Shoe selection was good, and they even help you try them on, I’m talking lacing and tying the shoes for you. I’d recommend.
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December 2022 by June Hershey
Excellent staff, excellent products! Gideon is the epitome of excellent customer service. He goes above and beyond!
