New Balance Naperville is a locally owned retailer specializing in footwear, apparel, and accessories. The store offers a wide range of products suitable for runners, walkers, and gym-goers, with knowledgeable staff available to ensure customers find the perfect fit. Many reviews highlight the exceptional service provided by the team, particularly the expertise of sales representatives who listen to customer needs and offer tailored recommendations. Shoppers have noted how staff members, such as Michael and Patrick, go above and beyond to assist, providing information about specific shoe options and using technology to determine the ideal size. Customers appreciate the immediate comfort and support their new shoes provide, often experiencing relief from foot pain.
While some reviews mention the store's prices as being on the higher side, customers value the in-person service and the ability to obtain shoes that accommodate unique foot shapes and conditions. However, there was an incident involving unprofessional behavior between staff members that created an uncomfortable moment during a visit. Despite this, the professionalism of certain associates helped maintain a positive shopping experience. Overall, New Balance Naperville is recognized for its commitment to customer satisfaction and quality footwear.
Excellent customer service! I came in a couple of weeks ago to return some shoes I wasn’t satisfied with from another location, and the employee helped me find a different pair that would suit me best.
July 2026
I decided to go to New Balance to find new shoes for everyday use. Gideon was extremely helpful and knowledgable in what shoes would be best. We actually found out that my shoe size is bigger than what I thought which helped me in getting fitted for a pair. I highly recommend stopping by.
May 2026
Great associate named Jasmine helped me out. She went above and beyond to tie different pairs of shoes in a way that made them feel more comfortable. Thank you Jasmine!
