Nordstrom Rack is a store for purchases of outstanding brands at excellent prices. The store is often very crowded and messy, with way too much unorganized stuff, requiring customers to dig through racks to find items. Shoppers may find minimal defects in garments. The sales staff can be extremely pushy with credit card sign-ups, creating uncomfortable pressure. Long lines at checkout are common, with occasional delays. While the in-store experience can be frustrating, their online store offers more variety and is better to shop at. The store has a return policy allowing returns without a problem.