Post Offices in Naperville, IL

“Nice friendly neighborhood Post Office! The people are always pleasant, helpful, and call the regular customers by name. Amanda cleans the lobby on her own time! That’s 5-Star customer service.”

“Overall, my experience with this Post Office has been excellent. My daughter and I recently applied for our passport books here, and the process was smooth, comfortable, and efficient. Antoinette stepped in to assist us while the regular passport clerk was helping another customer, and she was wonderful—friendly, knowledgeable, and so personable that she made us feel like we were being helped by a good friend or neighbor.

Having grown up in New York City and lived in several states along the East Coast and down to Florida, I can honestly say this is one of the best Post Offices I have experienced. I have never had a problem coming here, getting what I need done, and leaving satisfied. The employees are consistently working and moving, they know their jobs, and I especially appreciate that they actually interact with customers, laugh, joke, and seem to enjoy working together.

There are only a few areas I believe could improve the experience: better air conditioning, especially during hot summer days and heat waves; a small bench or seating area for seniors and customers with mobility limitations; and better staffing coverage during peak hours, particularly lunchtime and after work. Like many Post Offices, breaks and lunches sometimes happen during the very hours when customers need the most clerks available. Having additional coverage during those times could help keep the lines moving even faster.

Other than that, this team deserves recognition. And while I’m sure some customers have had less-than-perfect experiences, after reading some of the reviews, I have to say, with a little humor, that I think we may be a bit spoiled here in the Chicagoland area! You have Post Offices that stay open late and even locations open seven days a week. Coming from the East Coast, I had never heard of such a thing! Sometimes you don’t realize how good you have it until you’ve experienced the difference elsewhere.”

“Very inefficient experience. I had to go to the counter three times. Once to get money order (expected), once to get offered options for tracked mailing and get form to fill out for certified mail, and finally to mail it. I have been to several other post offices in area that would have combined at least the first two steps.”