AutoZone Auto Parts on E Lincoln Highway in New Lenox, IL, is praised for its friendly and helpful staff. Customers appreciate the outstanding service and knowledge of the employees, who often go out of their way to assist with parts and repairs. Notable mentions include Zach and Tim, who stayed late to help with a water pump issue, and Cheyenne, who prepared a portable car heater for a customer immediately upon arrival. Reviewers frequently highlight the courteous and respectful attitude of the team, creating a welcoming atmosphere. The staff's willingness to assist, whether it's finding the right part or providing on-site help, contributes to a positive shopping experience. Overall, this AutoZone location is recognized for its exceptional customer service and dedication to helping customers with their automotive needs.
Very grateful, car was hesitant to start & needed a new battery.. Key was so helpful & knowledgeable, got me in & out in no time! Def recommend
July 2026
Very friendly, knowledgeable and helpful. Had all the parts I needed for a 4 wheel brake job on a 2014 Nissan Sentra. Have been using their services for years and will continue to recommend them to others.
July 2026
The customer service by Jack was the best. Came in for my check engine light being on and he went above and beyond to help me fix the issue.
