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“USPS In general over the years need to cut their revenues instead of constantly raising the costs of doing business. First thing to do in any business is to cut the FAT in the budget.”
“All the ladies are very respectful, helpful, and very nice. I’ve never had any problems dropping packages off or getting any delivered. It’s always quick and easy.”
“I have an Etsy shop so all I have to do is hand the packages to the person. I make sure he/she scans the packages and I ask for a receipt. All my orders have made is safely to their destination. I haven’t had any problems.”
“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”
“I love going to the post office because im usually dropping off a fun package. I'm enthused for the recipient to receive it and I am usually given several options.
It's difficult for all of us when there's only one person working the counter.”
“Clerk #11 for the win! Probably the best service I have ever received anywhere! She was kind and helpful and really went above and beyond in every way. And while she will never remember a routine transaction, I will never forget. Thank you!”
“5 stars for Amy. More! All the stars for Amy who actually, truly helped us during passport appointment. Before Amy saved the day, another employee (who was immediately irritated that we existed) had turned us away, based on inaccurate & not up-to-date info about the process.
But Amy came to the rescue, confirmed what I thought I'd accurately read, and saw to the task with aplomb, cheer, & good humor. She 100% turned a sour, failed experience with my 16yo into one that brought joy & got our passport paperwork successfully on it's way. To Amy!!!”
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“Stopped in to get help scheduling a passport appointment. Couldn't schedule online for no apparent reason other than I'm a Boomer and I refreshed, rebooted....tried every which way possible, and it still would not let me schedule. Not asking my Millennial sons because I don't want to hear the teasing....Boomer this, Boomer that, it's a wonder they made into adulthood with a schmuck Mom like me. Mark my words, those poor mopey Millennials will have their day! Those Gen Z's and Alphas will make mincemeat out of them. I digress, what I really want to say is the New Lenox USPS clerk April was so kind, patient and professional. I explained my dilemma, she understood and even though I did not have an appointment, she helped me file for a new passport. Even took a pic of me for my new passport. She was the BEST!!”