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July 2024 by John Nieves
They were really helpful, especially Nicholas. I really liked doing business in this store.
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May 2024 by Arcilicia Oliver
This guy's cleared up a mess from another store...John and Dave thank both of you and I appreciate how I was treated!!!
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April 2024 by Cheryl Fisher
No problems at all
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April 2024 by Sam Yousef
Avoid this store. They provide no support and will always tell you to call corporate any time you need help with anything. The only thing they’re good for is selling items to make money and once the sale is approved they forget about you.
What’s the point of being labeled a corporate store if you apparently have none of the powers of corporate and are in essence the same as the private retailers.
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March 2024 by Christopher Kaczmarski (Chris)
Very helpful staff that went the extra mile.
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February 2024 by Jeffery Lindstrom
My experience at new Lenox Verizon was much better than in Joliet. Finally they had a deal for Long term customers that was equivalent to that for new ones. Got a new samsung s24 ultra which has awesome camera.
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February 2024 by Steve Bahn
Have you ever walked into a store already frustrated because their customer service failed on the phone? Isn’t it nice when the store understands your frustration and emphatically helps? Well don’t expect that at this store. Walked in. Two salesmen sitting at back of store. Neither looked interested in helping, much less greeting a customer. And it only got worse when the manager (Vincent) stepped in. With arms folded and annoyed, he was rude and disrespectful. Never entering there again.
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February 2024 by Cooper
Some of the worst customer service we have ever received. unwilling to find a solution and unbelievably rude and disrespectful. one would think a manager would improve service but “Vincent” actually was even worse. maybe that’s who trained the staff.
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January 2024 by Mike Schmitt
Never got to talk to anyone!!
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December 2023 by Andrew Tomaszewski
My recent experience with Verizon's customer service was disappointing. Upon entering the store, there was a lack of greeting at the door, and I had to actively seek out assistance. The overall support provided was subpar, with a representative named Lindsay displaying a condescending and dismissive attitude, acting as a know-it-all.Responses were delayed, and solutions offered lacked a personalized touch. This experience, coupled with the initial lack of acknowledgment upon entering, raises concerns about the overall quality of Verizon's customer service. Improvements in both initial interactions and the professionalism of representatives are essential for a more positive customer experience
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November 2023 by Eric Kidd
Didn't have Samsung 5g s20 screen protectors. Clean store. Fast service.
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November 2023 by Jennifer Mccure
The salesman was rude, and didn't want to be bothered.
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September 2023 by Mary Beth Reiter
I had a wonderful experience today at the Verizon store in New Lenox, IL. An associate named Paul greeted me at the front door and helped me set up my new Apple phone; he also linked my apple watch. He was knowledgeable and very patient. I appreciate the good service that I received.
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September 2023 by John Black
The people were professional, nice,and patient. Helped me out nicely
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September 2023 by paula lucca
I walked in and was greeted by two employees. They looked at my phone which was a black screen and reset everything. They explained it was due to a software update. Literally 5 MINUTES to fix! Polite, friendly, and knowledgeable.
