The Xfinity Store by Comcast in Normal, IL, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. Reviews indicate mixed experiences. Some customers find the staff friendly and helpful, highlighting quick service and clean facilities. One customer noted a positive experience with a specific employee, noting their exceptional patience and kindness. However, there are complaints about lack of follow-up and unprofessional behavior from some staff, including inappropriate attire and intrusive personal space. Many recommend visiting the store over calling customer service, as in-person assistance seems more effective. Overall, while some customers have had great experiences, others have faced significant issues that have deterred them from returning.
The sales associates were very knowledgeable and helpful.
November 2025
I went in to return old equipment and update my services. I was impressed by how quickly I was taken care of and walked out with everything I was hoping for. I suggest going right when it opens to avoid a crowd.
October 2025
Trevor L. working at the Bloomington location just made my experience a 10/10. I was in and out in about 4 minutes with new hardware--couldn't have asked for a better customer experience!
