The Xfinity Store by Comcast in Normal, IL, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. Reviews indicate mixed experiences. Some customers find the staff friendly and helpful, highlighting quick service and clean facilities. One customer noted a positive experience with a specific employee, noting their exceptional patience and kindness. However, there are complaints about lack of follow-up and unprofessional behavior from some staff, including inappropriate attire and intrusive personal space. Many recommend visiting the store over calling customer service, as in-person assistance seems more effective. Overall, while some customers have had great experiences, others have faced significant issues that have deterred them from returning.
