Verizon's store in Norridge offers a variety of services, including mobile phones, 5G home internet, and business solutions. Customers can visit the store for in-person assistance or use the online platform to schedule appointments and place orders for convenient in-store pickups and deliveries. The reviews highlight a mix of customer experiences. Many customers praise the exceptional service provided by staff members like Marcin, Miguel, Jose, and Steven, who are described as helpful, professional, and knowledgeable. Customers appreciate the team's commitment to treating them like family and providing straightforward assistance without upselling. However, there are mentions of less favorable interactions, particularly with one employee who was perceived as unhelpful. Some customers faced issues with service requests, such as adding voicemail and managing payments, indicating that there is room for improvement in communication and service efficiency. Overall, Verizon in Norridge is recognized for its outstanding customer service from most of its staff, and the store manager is acknowledged for leading a supportive team. Despite some challenges, many customers leave satisfied and willing to return.
We were desperate for data at a convention and they hooked us up on a pay-as-you-go plan nice and quick, and they were incredibly friendly and helpful at getting us the lowest price plan that fit our needs.
June 2024
The big guy is amazing but the girl with glasses she talks to you like she's doing you favor, if u don't like your job rind another one big thanks to the big guys again
May 2024
Helpful and friendly staff. Adam and Victoria ?? Thank you guys for your help and patience
