Verizon's store in Norridge offers a variety of services, including mobile phones, 5G home internet, and business solutions. Customers can visit the store for in-person assistance or use the online platform to schedule appointments and place orders for convenient in-store pickups and deliveries. The reviews highlight a mix of customer experiences. Many customers praise the exceptional service provided by staff members like Marcin, Miguel, Jose, and Steven, who are described as helpful, professional, and knowledgeable. Customers appreciate the team's commitment to treating them like family and providing straightforward assistance without upselling. However, there are mentions of less favorable interactions, particularly with one employee who was perceived as unhelpful. Some customers faced issues with service requests, such as adding voicemail and managing payments, indicating that there is room for improvement in communication and service efficiency. Overall, Verizon in Norridge is recognized for its outstanding customer service from most of its staff, and the store manager is acknowledged for leading a supportive team. Despite some challenges, many customers leave satisfied and willing to return.
My wife and I had a great experience at this location. Alina helped us with new phones and was very professional and informative. Thank you for making it easy for us.
May 2026
I meant to give in five stars. Both techs I spoke with we're very helpful. Highly recommended store.
May 2026
Ivan at this store was very helpful with switching five of our phones to Verizon. Upgrading to new iPhones was time consuming but he was patient and assisted us with the whole process. All of our questions were answered and we’re glad to be back with Verizon.
