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“Yooooo!!! This is as good as it gets.
I had an appointment for tire installation at another place (that's another review entirely... pun intended) set for 9:00am on Saturday morning. I got an email Friday night "be sure you're on time for your appointment tomorrow" blah blah blah. Yeah ok. I woke up Saturday morning to an email from that place telling me they'd cancelled my appointment and offered no alternatives. Who does that?
ANYWAY... I don't drive much, I work at home so I'm home most of the time, and my wife has her car as well, so usually being down one car isn't a problem, but a day like today, when both of us need to be places, this raises an issue. I certainly hadn't planned on picking up that screw and getting a flat and needing a new tire this week, but hey! Things happen. I thought I had this set away until this morning.
So here I am, it's 7:00am and I'm in my kitchen having coffee and needing a new tire and installation... I took to Google.
This Firestone was not only local (less than 10 minutes from my house), but they're OPEN at 7:00am. I call in, I explain what's up, and how I'm kinda in a bind and the guy on the phone with me is like "yeah man, we got you... come on down" He told me 8:30am. Cool, I can rock that.
I leave my house at 8:15 (punctual is my middle name), get there, go in. I talk to the service mgr. who shows me the two tire options, I pick one and give him my keys. Shortly after, they'd gotten my car into the bay and were getting on it.
A little while later, dude comes back "hey, you're all set." What?? man, that was fast!!! I pay and I go back home. I was back home at 9:18am. An hour and three minutes on next to zero notice, and my car is back to 100% operational capacity, now THAT'S amazing service.
I pull into the driveway at home, and I was going to secure the spare under the surface in the trunk before parking it in the garage, and I see the tech did that too!! Dude... that isn't much, that's a small gesture, but man, I appreciate that.
Today was my first time transacting business with this location, though I've lived here in North Aurora for eight years now, and I've driven past this place literally hundreds of times, and I gotta say, I'm impressed. Thank you for the professionalism, the service and getting the job done in a very timely manner.
When I need tires from now on, I know where I'll be going.”
“Bret was so kind and helpful. Him as his team went above and beyond in providing exceptional service. They’re very honest, hardworking people which is hard to find in this type of industry. I got a full synthetic oil change and they even rotated my tires for me as a complimentary service. They tested my battery, looked at my fluids, and made me aware of any issues with my car. I will be coming back here again!”
7:30AM - 5:30PM
1580 W Ogden Ave, Naperville
Tire Dealers
“The mechanics were knowledgeable and very friendly. They assessed my concern with my TPMS and told me honestly that I had 3/4 dead, but they recommended I consider having them all changed at once because likely the 4th will go out. I had shopped around and Cassidy had the lowest price of the three. I will definitely recommend this location to friends and family and will return for new tires in about 10,000 miles.
The person at the front counter was filling in for the day from another location. He was very friendly and kindly answered my questions.
This shop deserves the best ratings! My dog also approves!”
“Had to rush to Atlanta to see my ailing father. I needed an oil change and a once over to make sure the car was good for the trip. Ryan got me in right away and it was done by noon. Ryan is definitely the kind of manager you want to deal with. I highly recommend this place.”
7:30AM - 5:30PM
120 Roosevelt Rd, West Chicago
Tire Dealers
“Krage's has worked on my car a few times now. Every time I've been pleased with the work that's been done and their explanations. They are always professional and friendly. Their integrity is very important to me! I highly recommend taking your car to them for service!?”
“I’m not being paid by DT&S, nor am I related to them. Simply stated, they did great work for a reasonable price, quickly, with great customer service on an unusual car which others had refused to work on (so they know what they are doing). I don’t EVER do reviews, but I am happy to do one for them. Great service, great price, great customer service.”
7:30AM - 5:30PM
1900 Lincoln Hwy, St. Charles
Tire Dealers
“I picked up a small screw in my tire sometime today. Didn’t want to take it out on my own when I got home for fear that I’d wake up to a flat. They got my car in quickly, took it out, sealed it and had me back on the road in less than 10 minutes! Great service! Thank you!”
“Super nice people. Just needed to fill my tires and the oay pumps were broken. Very nice technician helped out and checked all 4 tires even though I asked for only one.”
7:30AM - 5:30PM
20 N 17th St, St. Charles
Tire Dealers
“Matt and his team offer the most courteous and thoughtful service, from a super clean and truly pleasant facility.
They really care about what they do for you.
We have brought them every one of our cars, for our family of five drivers, for over 10 years.
I have even brought them a Little Tikes Cozy Coupe, for our granddaughter, which needed repair. Now they are taking care of our next generation!
Family concern, and real attention to detail, keep us coming back to Fox River Tire & Auto, every time.
Ten stars! ?”
“I have bought tires from here and have had my vehicle repaired here if there is any one you can trust with your vehicle it's mavis in Montgomery. Friendly staff and quick response times as well you won't be disappointed.”
“Driving home, the driver's window suddenly stopped working. I parked at the first auto shop on the way and am so glad I did. From the start we got incredible service. Farnsworth auto immediately diagnosed the issue and only charged for parts and labor. In one day, my car was fixed and we finally found a mechanic we can trust! Highly recommend!”
“This is my go-to place to get air every time I need it and the staff is always offering to help me. This time I had a flat tire issue, and I was worried I would have to buy a new one. They took me right and they fixed the hole in the tire.”
“I walked into Cress Creek Automotive with my car messed up from another repair shop’s negligence and dishonesty, CC auto took care of my problem with Outstanding service and professionalism and in the time frame they quoted me. I’m a customer for life. Highly Recommend these guys.”
“Great business, very professional and informative of the work they do. Answered questions I had and were very helpful and helped me understand what was being done to my car very well. Would recommend these guys was very quick service too and reasonable prices and friendly environment.”
“Got new tires at Rx AutoCare yesterday — super quick service, fair price, and the guys are always honest and do great work. I totally trust them and will keep coming back!”
“Don's Auto Ade is our go to place for all our needs to complete our work. Dependable, knowledgeable, and accurate work is what we receive from all the guys at Don's. Personally we also depend on them for our vehicles and our family vehicles too. Great place to work with.”
7:30AM - 5:30PM
3412 Orchard Rd, Oswego
Tire Dealers
“Good business. Owner and team is great. They are reasonable and good customer service which unfortunately have become hard to find since covid lbs... They go over and beyond. Appreciate this business alot.”
“I just moved to the area and needed work done on my truck right when I got here. I called Robinson’s and they were very nice and helpful on the phone. The pricing I was quoted for my truck was fair and reasonable. They were able to get me in the following week and my truck is better than ever now! Finding a good shop that isn’t over pricing the work is difficult (especially when your dad is a mechanic so you know what things should cost). I am so happy I found Robinsons and will definitely be going back for all my work on my truck going forward! Highly recommend!
Thanks guys!”
“I have had 3 different vehicles exhaust replaced/repaired here and would highly recommend this shop. Everyone is very friendly, helpful and great at what they do. Always so appreciative of they're service.”
8AM - 6PM
1980 McKee St, Batavia
Tire Dealers
“Mike was great. No added costs, no swindling, just a good mechanic/manager who walked me through everything I needed with my car. Highly recommend going here when you need servicing.”
“Colin with the crew were absolutely amazing.
My wife and I began our day by driving her to her surgery appointment . . . and maybe two minutes into our drive the tire monitor system comes on and shows the left rear tire going flat. I then checked my vehicle status and thetire went 0% air. Thankfully, we have run flats and were able to drive very slowly to get Katherine to her incredibly important surgery. I have been a discount tire customer for a couple decades since my dad had highly praised the company and encouraged me to shop there. As a current customer, I thought about the discount tire center on Fort Hill Drive, which was within 2 1/2 miles of where my wife was having her surgery. I called discount tire after Katherine was checked in around 1:30PM. I spoke with a Colin and explain that I had made an appointment on the app for 4 PM and that it was possible I might have to show up 15 minutes or so later depending on Catherine be at the surgery center since there was a slight delay. Colin told me to take good care of my wife and that he and the crew were here for us and that we just come on down when we were ready and that our slot was held no matter what . He actually said it even more beautifully and empathetically with great care and reassurance for us.
Everything went really well with my wife and she was able to stay with me and not have to be Ubered home. So here we drive on our run flat tire carefully to discount tire, and when we got there, it was pouring rain out and getting very dark out because of the thunderstorms.
We pulled up, and I opened the door for my wife and took her by the arm to carefully walk her to the entrance to Discont Tire and one of the gentlemen / employees had already went to hold the door for us so I coukd continue to escort her in to sit down comfortably. The employee greeted us and then took the key and took care of the car and brought it into one of the bays. The car was fixed very quickly. It was amazing when it was finished that they drove the car out of the bay and then backed it into the first bay that was now open and had someone else hold the door to the garage so my wife could walk into the garage and into the car so she can remain dry and not have to be outside in the elements.
Amazing job to the whole team!!”
“The team at Merlin’s is honest, professional, and truly customer-focused. I recently brought my car in for a tire sensor issue that I was told elsewhere might cost me several hundred dollars to repair. The staff at Merlin’s took the time to carefully look into the problem and, instead of rushing to the expensive fix, they discovered a much simpler solution. Even more impressive, they went ahead and took care of it without charging me for the service.”
“Had a tire blow out on 90 put a spare on and made it to Discount Tire St Charles 5 min before they closed. Worried I would have to call in to work tomorrow because I would have no car, they took care of me after hours. Joey and Adair are one of a kind. Helped me get tires in my price range and really made me feel like I had been coming here for years. I cannot recommend their service enough, I will be singing their praises for a long time. Truly a customer service experience you do not see these days. Bravo gentleman! 5 Stars”
“These guys have been taking care of my cars for a number of years now. Always helpful. Matt and other front desk guys are friendly and courteous. They can usually give me a ride to my workplace and back so I don't have to hang around. Or provide a "loaner". And they try to help me keep costs down for things like the new tires I bought last fall. Allen is a superb auto tech and is very thorough and meticulous. Will be bringing my yellow "Bumblebee" to them in the future.”
“These guys are legit. They are honest, friendly mechanics (which hard to find these days). I took in my recently purchased truck to have them look over it and they did a fantastic job with great communication.”
“Alex and his team from Chevy of Naperville were very nice and helpful during my maintenance appointment. Alex answered all my questions and made my experience a great one.”
“I’ve ran over three nails because of the construction near my house in the last year. These guys have been able to quickly repair my tires each time within just a few minutes. They do great work for not a lot of money.”
“My 2nd time bringing my car here. The guys are always so nice and they never push b.s. that my car doesn’t actually need. Always call me and keep me up to date and do photos/video of the inspection.”
“Michael and his team were great. They went above and beyond, we definitely need more auto mechanic shops out here like these guys, (Gavin)...great job, great customer service to all your team, thanks again.”
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“Brian Schwarz and Kaine Garcia are fantastic to work with! We usually order several new work trucks every year and they are always extremely responsive and provide us updates throughout the entire process. Both always go the extra mile to assure our needs are met!!”