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“I have bought appliances from here twice now and both times service has been amazing. The deals offered were great and definitely better priced than the big box store options.”
“The delivery team kept me aware thru texts where they were and expected eta. They arrived on time and brought the appliance to my 27 th floor condo.All was done fast, near and professional. I prefer using Grand Appliance over other dealers.”
“Fantastic appliance store! They have a great selection, something for everyone. The delivery and set-up people are top notch. The store manager (Starla) is great! I would go back again.”
“I came in with a malfunctioning vacuum. Geiger heard what was going wrong, pushed a single button on my device and sent me home a happy customer. My vacuum works wonderfully now and it didn’t cost me a cent. Geiger at the Vac Shop knows his stuff! And he even carried my machine back to my car”
“As a fellow distributor in another state outside of Midwest Laundries territory. Jim was very helpful in supplying a dryer to a local manufacturer that needed it to diagnose a situation we were having with the communication between the dryer and their card system. He expedited the dryer to them the same day so they could diagnose the solution. I thank Jim and Midwest very much for their assistance. Especially when we had no prior relationship with Him or Midwest.”
“Went in looking for a new upright vacuum something better than a Dyson. Donald helped me pick out an upright vacuum that was perfect for my needs and functional to use. Plus I get the benefit of supporting a small local business that can fix my vacuum if it breaks. Was sold a Titan T3600.”
“Excellent experience in all respects with American Heritage Fireplace. Extremely knowledgeable personnel both in my home and at the showroom. State of the art fireplace options and great problem solvers. Installers for both gas and electric fireplaces were timely, efficient, reliable and completed their work with outstanding results. Also, they were very patient in explaining operations of fireplaces. I highly recommend American Heritage Fireplace without reservation.”
“Shopping for a new dishwasher can be overwhelming, especially when you’re trying to balance functionality, aesthetics, and budget. I went into Ferguson not entirely sure what to expect, but the experience exceeded my expectations from start to finish.
Justine was so easy to work with — knowledgeable, patient, and never pushy. She guided me to a great option that fit both my space and my budget, and made the whole process feel simple and stress-free.
The installation was just as smooth. The crew showed up on time, worked efficiently, and even handled a surprise power issue without skipping a beat. It was clear they knew what they were doing and cared about getting it right.
If you’re looking for knowledgeable support and professional service, I’d definitely recommend Ferguson. Will be back for future projects.”
“Dad (Ruben) and me have been going here for 15 years. Mark is amazing, Joe and Tom are very knowledgeable and get you what you need fast.Services: A/C system maintenance”
10:30AM - 7:30PM
4233 S Archer Ave, Chicago
Appliances
“Excellent service! Bought a nightstand, some beds and bed frames yesterday. Carmen at the location on Archer was super friendly and kind. She also helped us a few weeks ago buying some couches at their location on Cermak. Will definitely be back again soon as I need some tables. Thank you once again Carmen!”
“I bought my dining room table here aswell as my couches and coffee table.Im very happy with my purchase the staff were very professional and kind. I look forward to my next purchase.”
“Let me say this, Hiam is the best!!! I had a situation with my account and she was so patient explaining my account to me!!! Her professionalism is a breath of fresh air. She was kind and help me understand how to stay on track!!! Thank you Hiam for your help, support, and understanding! You rock!!!”
“The LG BP530 Blu-ray Player I ordered through World-Import played the PAL format discs I ordered from down-under on my NTSC equipment with no problems. And that is even when sending the HDMI output through a wireless extender to a CVBS converter to an old CRT TV! I put in any kind of disc and hit play. I could not be more pleased.”
“This is the thing I love about Coles and why our next purchase will be from them: each person is kind and has the training, knowledge, and, most important of all, the authority to actually solve problems, not merely be sympathetic about them. Great place. I highly recommend them. I needed a favor, a seemingly simple favor but a favor nevertheless. I called all the big box stores. They were, for the most part, kind and, in an odd way, responsive: they killed me with encouragement. But after three weeks of encouraging phone calls with Customer Service agents and managers alike, and unanswered phone calls and promised but unreceived emails from the folk who might could actually do the favor, I was no where but two weeks behind: everyone said this should be possible but no one could do it, despite being willing to. Remarkably, it was an Orange Big Box Customer Service agent in rural Kansas who lead me to Coles. She said to me, "When I needed this I called my local furniture store." I said, "There aren't any anymore where I'm from." I was wrong. It took 24 hours. I found Coles on my first online search and was embarrassed to realize they have been in my neighborhood a few decades longer than I have. I got Kevin first call, first ring. He said, "No problem," and put me in touch with Charles. Who responded promptly by email. And by the next day I was on the phone with Mark on one of the trucks. Problem solved. And then some. Most big purchases I dread. The research. The feeling all along that the house has rigged the game no matter how hard I work. My next big purchase I am actually looking forward to because it will be from Coles.”
“Great selection (mostly online but decent in-store), great service, speedy delivery. Sarah in sales was super responsive. I started my renovation project at Studio 41 near Merchandise Mart (near my job) and in Lincolnwood (near nothing) and while the team in Lincolnwood was MUCH nicer than the folks on Hubbard (it wouldn't take much) there wasn't nearly the responsiveness and pricing transparency that I got at Ferguson. I was initially very overwhelmed by by master bath rehab- Sarah was easy to work with and worked well with my contractor to replace a Kohler tub that arrived with minor damage. Totally a 5 star experience”
“I just purchased a kitchen faucet from plumbing at the 4060 w 95th st location my frustration with matching the previous faucet was becoming exhausting due to no previous markings on the old faucet, Juan from plumbing was so helpful , knowledgeable and patient. Thank you so much juan.”
“I ordered my products online and picked them up the next day. There were some employees working behind the counter, but they seemed to be more interested in talking to each other, than servicing me.
Another man walked up, and went behind the counter. When he saw no one was servicing me, he quickly asked if I was being serviced.
Overall, aside from the initial encounter, things were okay. Employees should really be more customer friendly.”
“THIS LOCATION HAS NEW SUMMER HOURS
MONDAY - FRIDAY 6:30AM TO 4PM
SATURDAY 8AM - 12PM
CLOSED SUNDAYS
THIS LOCATION IS FULLY STOCKED ON PVC, CAST IRON AND COPPER PIPE AND FITTINGS. REPAIR PARTS FOR BOTH HVAC AND PLUMBING. THEY HAVE TWO GUYS VERY KNOWLEDGED ON HVAC AND ONE GUY KNOWLEDGED ON BOTH PLUMBING AND HVAC. GREAT ONE STOP SHOP”
“Parking for truck driver
Easiest way is to access the building is behind home depot ( first right from the highway go straight on the second light turn right you will see home depot on your right before you reach the light their is access drive way behind home depot you will see alot of pallet .follow the picture don't pass the light .”
“Just wow. Walked in, so well staffed. Everyone’s on the move and the ones who aren’t are looking for someone to help. Felt like I was in twilight zone but in the best way possible. My local HD ain’t got nothing on this location. Bravo Addison HD!”
6AM - 8PM
1919 N Cicero Ave, Chicago
Appliances
“Business as usual, there welcoming, friendly and helpful. It ok when you coming to buy small stuff but it when you buying stove and dryer the big stuff that when you have problems they mounted the stove to close to window melt the blinds I was told fire it hazardous, call try to get the worker to remove it from being so close to they said no, now we buy a dryer from here the worker put sliver or duck tape on everything I don’t him to use clips he refuse then use that duck tapes on everything few day later all that mess came a loose call the store try get somebody help I got hang up the girl on the phone didn’t know nothing I had to go store buy a clip and paid a family hood the dryer up right. I paid for insurance not work out with Home Depot.”
“Love this place. Great deals during all seasons and wide variety of diy projects. Outside garden is cool and definitely look out for the clearance rack during the summer months. Recommend for friends and family.”
“Best customer service and very honest employees i lost my credit card and jose found it and called me immediately this store is the best they treat you like family.”
“As a family, we’ve purchased two washing machines, one dryer, two refrigerators and a freezer from here over the last 12 years or so. The newest washing machine happened just four days ago, a nice LG model that came highly rated and minus one small dent in the back, looks and works perfectly as of now. We saved somewhere around $350 off the lowest “new” price in other places and $125 off the lowest sale price I saw over the last 6 months. Our oldest purchase is the dryer that we have now had for that 12 year period. Granted, we take very good care of it due to lessons learned in proper maintenance but it’s still working very well with no complaints. If you don’t mind the small cosmetic issues, I would recommend checking them out. They close at 6pm most days so just plan accordingly.”
“This particular Menards is the largest Menards store I've come across. It's 2 stories and there's just about everything under the sun and stars in here.
They always seem to have the 11% rebate, maybe that's just a regular promotion now.
Parking is plentiful and ample handicap spots for patrons with disabilities.
Losing 2 hours in here isn't completely out of the ordinary.”
“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”
“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”
“I remodeled my basement a few years ago, and my contractor and I bought everything at the Elston Ave. Home Depot. A few weeks ago, I wanted to buy a back door. I called Home Depot several times, but the phone system is not good, and I couldn't get through to the department. I came in and spoke to someone, but she didn't give me the correct information. I came back the following day to speak to a manager. His name is Prince, and he is truly a Prince. He told me that I would have a discount on the door to make up for the poor customer service that I had experienced. He also gave me his cell number. Ultimately, they didn't have the door that I wanted, and I called and told him that I had found what I needed at Menard's. He told me that I could pick out some things to make up for the lack of customer service. I came in a few days later, and got a whole lot of cleaning supplies! He kept telling me to take more! I was a 78 year old kid in a candy store! Prince is truly a Prince, and a smart manager. I do hope that they can improve upon the phone system. However, I will keep coming back and ignore the poor phone service. The customer service is great! Thank you, Prince!”
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“The technician Patrick, for Geek Squad Mobile for my Jeep was Phenomenal. He went over and beyond with his customer service. His knowledge and skills for my issue was 10/10. I had an issue from a different location that he had to fix. Brian, the manager, is amazing too. I left happy and my Jeep stereo was fixed the CORRECT way. Great job Team. I will definitely be returning. This location has great customer service”