JCPenney is a trusted shopping destination offering style, quality, and value. It provides a wide selection of fashion, home decor, beauty, and accessories. Many customers find great sales and nice items, appreciating the great prices and extra discounts. The staff at the North Riverside store are described as very nice and professional. However, some note the beauty section now sells weird makeup brands that are not good quality, with service that was not professional. The store also offers professional photography services. Some shoppers had an enjoyable visit and found what they needed, though they feel the store needs more workers as the current ones are overworked.
Nicole made my experience at the store five stars for her professionalism , she was very attentive & helpful when she didn’t have to be as it was already closing time. She is clutch!
July 2026
I really like this store except when I went to return something and I thought the cashier did not hear me when I said “return” and she said “I heard you the first time, just waiting on you to give me the receipt” she said it in a rude tone :/
June 2026
I am never targeted for my alternative appearance and am able to not only, shop peacefully...I also get the help I need when I ask for it.
