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“I walked in not looking for anything in particular but the manager Cara (the beautiful red head) was so kind and helpful from start to finish, I couldn't resist their sales. 1000% pleased with my purchases, Price and quality wise.
10/10 recommend this store, worth the visit for their outstanding customer service alone!
6/18/26”
“Went in today to look at their jewelry, got good purchases with their ongoing Valentines sale plus discounted coupons on top of that. Staffing was very helpful by helping me stay within my budget. Thank you Irma!”
“Great experience at North Riverside store Brenda helped me out so much Took bak a couple of bras kept three and bought an outfit. She is so knowledgeable and reassuring Customer service at its best I’ve been going to that store probably since it was first there I no longer live in the area, but I do go to that store still.”
“The location is always clean and cool. However, lately I've been wearing bandanas on my forehead and I've noticed some establishments won't even acknowledge my presence. Too bad for them. Judging a book by it's cover. Oh well, c'est la vie. ?”
“Super aggravated with the store policy about returning items paid with PayPal but the manager there was cool and apologized about it... My daughter picked out some gear and called it a day... All the staff was super polite and helpful.”
“Myshawna was a wonderful photographer, very friendly and made the photo shoot so fun! We brought our own ideas and she bounced off that and had some really fun and nice ideas that turned out great.”
“The ladies here are super kind and helpful and they are always so attentive to their customers. They are only getting 4 stars because there’s no ac and it’s hard to shop when it is so warm in there. Torrid do better and help your employees. Do not make them work in a hot environment especially in this heat during the summer time”
“I want to take a moment to recognize Juan and another employee (I unfortunately didn’t catch their name) for the outstanding customer service they provided.
From the moment I walked in, they greeted me and immediately asked how they could assist. They took the time to understand my situation and truly went above and beyond to help resolve my issue. Juan even explained a bit of the background on why the jeans I purchased didn’t fit correctly, which I really appreciated. They both reassured me that everything would be taken care of and that they would make sure I left satisfied.
While they were confirming everything on their end, I went to the fitting room to try the clothes on. By the time I came back out, everything was already prepared for me. All that was left was confirming the adjustment and I was good to go. The whole process was smooth and stress-free.
Both employees were extremely polite, professional, and genuinely kind. They had great attitudes, welcoming smiles, and were more than willing to help no matter the circumstances. It’s honestly rare these days to find customer service like that.
Because of their excellent service, I would absolutely come back to this specific location again. Outstanding work and a big thank you to Juan and the team!”
“Amazing Service from the Store Manager!
I don’t usually leave reviews, but I had such a great experience that I had to give a shoutout to the store manager, Marleny!
I came in looking for a dress to wear with cowgirl boots and had no idea where to go with it and from the moment I walked in, Marleny made me feel welcomed and taken care of she also went out of her way to make sure I found exactly what I needed.You can tell she really cares about customers and takes pride in what she does. It’s rare these days to find someone who’s genuinely helpful, professional, and kind! Because of her service, I’ll definitely be coming back and recommending this location to friends and family.
Thank you for the top-notch experience!”
“Vana helped me design a new custom embroidered cap. She was extremely knowledgable and explained all the different fonts and choices available. Had it finished in no time. I'm definitely going back.”
“I was able to find the item that I wanted & the sales associate was very helpful & polite & since the store that I visited is going out of business all items are marked down from the original price so I was able to save some money.”
“I always find clothes in my size and have access to the fitting room with ease even on busy days.
I don't feel overwhelmed as hopping here and it's nice.”
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
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Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
“We were looking for clothes on Thursday afternoon July 10th. Thank you to the young lady in the women's department who went out of her way to help us. Unfortunately, I didn't get her name so I put when we were there so you will know who we are thanking”