Northbrook Ace Hardware is a friendly, helpful, and community-focused store. Customers appreciate the knowledgeable staff who go out of their way to provide excellent service. One customer shared a story about needing to dispose of paint and arriving just after closing time. The staff, including the manager, stayed late to help unload the paint from the trunk and ring up the purchase, demonstrating their commitment to helping neighbors. Others mention how helpful and friendly the staff are when providing advice or assisting with specific needs. The store offers a great selection of products, and the staff is always ready to help find what customers need, even suggesting where to get items that are not in stock. Customers feel comfortable talking to the staff, and many say it reminds them of a time when shopping was more personal. The store is known for good customer service, with staff often going above expectations, like helping load furniture or refusing payment when they help lift heavy items. Overall, Northbrook Ace Hardware is seen as a community-oriented store where helping customers is a top priority. It is a local, trusted place to find quality products and receive personal service from friendly experts who know the neighborhood well.
Everyone that works there is always very helpful and kind. A very well stocked store.
September 2025
Helpful staff and a great experience. Looking for a specific material for a job that I was working on and they had the product in stock and waiting for me to pick up within an hour. Great customer service and I am very pleased to have the product on hand for future needs.
June 2025
Great selection and amazing service! Everyone so nice in the store! Reminded me how wonderful it used to be to be able to go in and talk to people get advice . It will be my go to store !
