1972 Raymond Drive, Northbrook IL 60062
“I was happy to experience excellent customer service when a misunderstanding in the specs of a pump led to the needing to quickly get the correct replacement. The replacement pump was shipped quickly and we were able to get up and running again significantly faster and for less cost than our other alternatives. Would use again! (Although I hope we don't need to!).”
1941 Cherry Lane, Northbrook IL 60062
“I have been a customer for over 40 years. Store provides excellent service. I know from reading other reviews, it is hard to please everyone. Ron doesn’t know me, but his staff of Scooter, Bob, Jerry and Noah are all wonderful! One thing that they don’t sell is that the owner, Ron hardly ages as he has the fountain of youth! I am Asian and I look old and he doesn’t! lol. He still looks young! His son is working there now as another generation is taking over. Anyhow, it is not easy to operate any business! My compliments to the staff and owner!”
3925 Commercial Ave, Northbrook IL 60062
“Had an emergency, needed caulk for a window job. The next day they had a truck coming from their other location with the caulk we needed. Very nice people, looking forward to more orders with them.”
1000 Willow Road, Northbrook IL 60062
“Customer service today was wonderful. Had a great experience with Brent on the floor, helping to find and suggest items. Mark was great when checking out as well.”
1000 Willow Rd, Northbrook IL 60062
“My experience at Lowe's on Willow was superb. I needed the manager and after being paged did not show. The customer service gentleman, Matt went running around the store and escorted him to me to make sure I was taken care of. Thanks Matt!”
1000 Willow Rd, Northbrook IL 60062
“My experience at Lowe's on Willow was superb. I needed the manager and after being paged did not show. The customer service gentleman, Matt went running around the store and escorted him to me to make sure I was taken care of. Thanks Matt!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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