The AT&T Store in Northbrook offers phones, tablets, smartwatches, and connected devices from popular brands, along with wireless data plans for every need. This includes flexible prepaid plans and popular unlimited data plans that come with nationwide 5G service at no extra cost. Reviews consistently highlight excellent and outstanding customer service. Staff members are described as incredibly helpful, patient, knowledgeable, and professional. They provide great options, are informative, and ensure customers leave happy and understanding their purchases. Specific commendations note employees who go above and beyond, offering guidance and making the process smooth, including transferring data without incident. The store itself is noted as nice and clean. Multiple reviewers highly recommend this location for its wonderful experience and excellent service.
Michaela was superb! She did a great job managing expectations of multiple customers at once, and staying cool with many technical setbacks. We are so appreciate of how quickly she helped us when it was our turn and how simple she made the process.
March 2026
Michaela is an amazing customer service representative. The store today had very complicated issues with customers and she never wavered from having a positive approach and caring attitude. She went the extra mile to make sure everyone felt supported. She is a great asset to this store!!
