Auto Parts in Northbrook, IL

“My car recently broke down in Chicago on a dark, rainy night. For three hours I tried calling different towing companies, none of which answered. I was frazzled, distressed and worried I wouldn’t be able to get home that night. Then I called North Shore Towing Inc.The company completely changed the evening’s tone from stressful to positive. North Shore’s success lies in its dedication to customers’ well-being in a disorienting situation. North Shore knows car trouble doesn’t happen every day, and they’ll do whatever they need to make their customers feel comfortable, cared for and supported when it happens.For example, Bill, the night dispatcher, sent a driver out to me even though I was fairly far from the company’s Evanston/North Shore base. Alex, the driver who towed my car, offered one of the most attentive customer-service experiences I ever had. From making fun, engaging conversation to offering me a ride home after we brought my car to the mechanic’s office, Alex knew intuitively what to do to help ease my mind. (He even returned my gloves to me at my house that night after I accidentally left them in his truck!)I left Alex’s truck feeling relieved and much better about the night overall. That change in attitude more than anything reflects how good the company’s team members are at what they do.North Shore will be my first call if I find myself in need of a tow again. Their exemplary customer service should be replicated across all companies and industries. Thank you Alex, Bill and North Shore!Service: Car towing”

“Daniel and crew repaired a dented fender on my Audi. The results were excellent, the price was fair, and the process was quick. It’s great to find a trustworthy auto body shop. Highly recommend.”

“Caliber Collision turned an unpleasant situation into the smoothest process. I received calls from both Pattie in the front office and the estimator, Litwin guiding me through the process. The staff was friendly and super helpful, answering all questions and explaining everything thoroughly. The service was amazing and to top it off, I got my car back before the deadline and it was nice and clean!”

“I called and ordered my parts to this location (from 2 other stores and the warehouse) the Parts were true to what I asked for and they were there when they said it would be.They had all the rental tools I needed to replace my CV Axle, O2 sensor and ABS sensor in the parking lot, with the permission to do the work in the parking lot. The tools are in kits so a larger deposit is needed for the rentals (but everything is priced fairly) and you get 100% of it back when you return it. Some specific tools I bought from there too like 02 sensor socket and some wrenches. They even rent roll jacks.The employees I encountered within the couple days of going there were all helpful. The only thing I couldn't get answered while I was there was Warranty info on the axle I bought, I replaced it a year ago through Advanced Auto and was just curious to how the warranty works and if I was eligible as I was replacing it with the same part. (However I did buy it in Florida where I am from) I was asked to come back and ask the store manager the following day. I didn't follow upThey do run the computer for your Check Engine Light for you as well. I seen employees help the elderly all day with wipers and other auto needs.Overall this is a great Advance Auto Parts and I do recommend it over the other ones in the surrounding area.”

“I was in a small fender bender and State Farm sent me to Bojan's. I had gone elsewhere for a quote which was twice the price of what Bojan ended up charging. The owner is courteous and honest. Scheduling was no problem, there were no extra "finds" after drop off. When I picked up the car it looked brand new. Cannot recommend enough in a world where you feel like you can trust anyone, I trust Bojan's and will use them again if I ever need collision work done .”

“I brought a company car in for a detailing after an employee backed into a parking lot poll. Joey did a great job in repairing the back tail light and damage to the car itself. I've attached board for and after photos so you can see just the work that was done for yourself. Joey was very responsive and all questions that I had while the work was being done. Great service would recommend to anybody looking to have detailing done on their car.”