Autohaus on Edens in Northbrook, IL, offers exceptional service for Mercedes-Benz vehicles, making it a preferred choice for many customers. The dealership is praised for its friendly and professional staff, particularly Tom and Jorge, who are noted for their effective communication and genuine care for customers. Reviewers appreciate the thoroughness of the service, with technicians treating vehicles as if they were their own, ensuring they are returned in excellent condition. Customers have reported positive experiences with repairs and maintenance, highlighting the dealership's ability to address issues promptly and efficiently. The loaner vehicle process, while initially overwhelming, is managed well, and the complimentary car wash adds a nice touch to the service experience. While some customers noted an excessive number of feedback surveys and a lack of personal thank-you gestures post-purchase, these did not overshadow their overall satisfaction. Many would recommend Autohaus on Edens to friends for both service and vehicle purchases, reflecting a strong loyalty to the dealership despite minor concerns.
Great experience at the service center. My service advisor Alejandro was excellent and always kept me updated.
July 2024
It’s always A pleasure to come in there. Cindy is the very best, always so helpful and so kind and so nice to be with. The guys are all good. I get wonderful car washes and if there’s ever any little thing, I noticed they go over it.
July 2024
I went in for windshield replacement. Good service and in time.
