-
April 2024 by David Quigley
REI Upper Management: You are taking big risks w/your apparrent/emerging anti-union policies. As a member, when we travel/camp across the US when we need to pick something up we first look for a local REI. For example when we were just down in winter park fl passing through we visited the store twice for purchases. I put you on warning, as a member if you continue this policy I will cancel my membership and shop at one of the many other retail options. As a social worker, past union member and son of a long time union cab driver mother you are violating important worker protection values!
-
February 2024 by P B
The best REI, I would recommend visiting this location.
-
January 2024 by Tonjia Linderoth
Nice layout, friendly staff.
-
December 2023 by Robbie The Review Guy Maldonado
REI! This place is like Costco for outdoors people! You always say you're going to go in and buy one thing and then you walk out a couple hundred dollars poorer at the end of the experience! The salesperson that helped me was very knowledgeable and pointed me in the right direction. If you are a member you can get a deep discount using your dividend points and also the REI return section is a great place where you can find great deals as well. Overall I give REI a five out of five stars for ambience, selection of products, knowledgeable staff, and reasonable prices. Until next time this is Robbie the Review Guy wishing you success on all of life's adventures!
-
October 2023 by Hubert B
Very good REI location. You can find pretty much any outdoor equipment you can think of with a good variety of choices in terms of brands. I've talked to a few employees and they seem to know their stuff when it comes to the gear.
-
October 2023 by A J
Marc is a gem! He was so helpful! He took the time to listen to what we needed and made great suggestions! In a time where customer service doesn’t really exist, I was blown away by his embodiment of true customer service! Thank you for your help Marc! I highly recommend this location and Marc as the person to assist you!
-
August 2023 by Leslie-Anne Mock
Pretty upset about my recent experience here. I went in looking for a lawn chair for my toddler after doing research and seeing they sold good quality kid's lawn chairs here. I was wanting one for my toddler after he tried to climb in and out of mine recently. When I came into the store, they had about 10 chairs out. I assume so you could test sit in them? We found the kid's chairs, but I thought I would let my toddler try the other chairs to see if he liked any of the others. But also, as a parent, I personally try and make things fun for my kid, when reasonable. So there was a swinging chair I let my toddler try out. I was right in front of him, supporting the chair, letting him swing in it. This worker saw us about 20 feet away and yelled "THAT'S NOT FOR KIDS! THAT'S NOT FOR KIDS!" I will admit it was her being more frantic, and to give her the benefit of the doubt, possibly concerned? She did come over and said again "That's not for kids." Then explained a bit how it can flip kids over so that's why she tries to let people know. And that made sense. But I just didn't appreciate being chastised like I'm some immature teenager messing around. And even though she explained eventually, she still probably could have went about this with a lot better tact. I'm in my 30s. I'm not a child. Also, if this happens a lot, maybe they should put a sign that says it's not for kids. Mean while, my child tried the "kid's" lawn chair which he ended up falling multiple times because it was so light weight it wasn't substantial enough when he tried to back into it and sit down. So ... you tell me which is safer? And what if I bought the chair myself, she wouldn't have known if my kid used it or not when I went camping or to a sporting event. Again, if this was such a big deal, a sign should be there not to sit in it or not for kid's to sit in it. Not exactly a great store experience when you are embarassed trying to buy a lawn chair.
-
August 2023 by Richard Lange
Liam and Erin are terrific and very helpful associates,
-
August 2023 by Ruth Ma
After waiting 15 min, the bike repair shop wouldn't sell a $2 screw to repair my bike myself.Go to Ace Hardware. They had the screw.
-
August 2023 by Brandon Simon
I usually have a good experience at this REI, but the line management isn’t great. Last time I was in, the cashiers were talking excessively to customers while others (myself included) were waiting in line.Other employees were walking around as if customers weren’t waiting. I ended up putting my items back and leaving.
-
June 2023 by Caroline M.
I've never had a bad experience here. Everytime I go, the employees greet me and ask if I need help finding anything. Whenever I've needed help, they've shown me to the right area and even helped me pick out which item suited me best. Last time I got a sleeping pad and the employee told me there was going to be a deal soon and to come back when the deal was happening to get the discount. Super sweet employees. And another time I complimented the cashier on an REI pin he had on his shirt and he gave it to me. I wasn't event asking for it but it was so sweet since I collect pins for my bags and such. I totally recommend REI for your outdoors store.
-
June 2023 by Valeria Lozada
Very friendly and helpful staff, I also like that the store was very organized as I’ve found other locations are kinda messy. I appreciated the sales girl that managed to help me find the right pair of running shoes despite having other customers she managed to attend all of us.
-
June 2023 by Isaac Small
REI often does not have sizes for large people. I always shop at REI before I’ll go anywhere else. Today I needed a bath towel. Not disappointed!Don’t touch anything you don’t need or you’ll buy something you don’t need. Now I am a bachelor with titanium silverware. I did accidentally touch a $90 shirt but I didn’t get it and now I want it. Srsly. Don’t touch anything you don’t need.Can’t find travel size Dr Bronner’s peppermint tingle soap anywhere but here.
-
May 2023 by Ari Wendrow
nicest and most helpful employees!! they were so sweet and helped me find a great pair of boots for a good deal
-
March 2023 by Daniel Mirea Real Estate Agent
I am thrilled to share that I had an incredible experience shopping at REI in Northbrook! As someone who loves the outdoors, I was blown away by their selection of running shoes and outdoor clothing and gadgets.The staff at REI in Northbrook were incredibly friendly and knowledgeable, and they helped me find the perfect gear and apparel for my next adventure. Their passion for the outdoors was infectious, and it made my shopping experience truly enjoyable.The store itself was well-organized and easy to navigate, with plenty of space to try on clothing and shoes. The displays were attractive and well-stocked, with a wide variety of options for every type of outdoor activity.
