REI is a popular outdoor gear store known for its wide selection of quality products and friendly customer service. The store offers a variety of outdoor gear, clothing, and shoes, with a focus on helping customers find the right equipment for their adventures. Many visitors appreciate the knowledgeable staff, who are patient, helpful, and genuinely care about customers’ needs. Employees like Bruce, Marc, Jo, and others are often praised for their expertise and willingness to go above and beyond to assist. Customers enjoy the store’s layout and organized environment, which makes shopping easy and pleasant. The store stands behind its products with a 100% satisfaction guarantee and offers its own line of award-winning REI brand gear and clothing. Whether someone is new to outdoor activities or experienced, REI provides a welcoming atmosphere and expert guidance. Returning customers frequently mention positive experiences, including easy returns and personalized advice on items like hiking boots, climbing shoes, and merino wool socks. Overall, REI is seen as a reliable and friendly place to find outdoor gear and get expert help for outdoor adventures.
I don’t often write review but the staff are super friendly at this store!! Super helpful buying boots multiple times
June 2026
Matt was so wonderful with helping my cousin and I find proper hiking shoes! He took the time to explain the pros and cons of each pair and was super helpful in finding what worked for us! Everyone else in the store was super sweet as well checking in if we had questions or needed advice!
June 2026
The staff are friendly and give thoughtful recommendations without coming across as overly pushy or sales-driven.
