Costco Vision Center in Oak Brook is a popular destination known for its excellent quality products and great prices. Customers appreciate the courteous and knowledgeable staff who provide helpful service, especially during eye exams. Dr. Emma Loyfman is particularly praised for her attentiveness and ability to provide accurate prescriptions for glasses. The center is busy but well-organized, with many bulk options and free samples available throughout the store. However, shoppers should be prepared for challenges, as the location has a difficult traffic flow and parking can be a hassle. The gas prices are slightly higher, and busy days can lead to crowded aisles where it's easy to bump into others. Additionally, customers have reported frustrations with payment issues at the checkout, such as credit card processing problems. Despite these challenges, the overall experience remains positive, especially for those seeking quality vision care and a wide range of products.
Whew if I can rate this place a 0 I would. From the front desk person to the doctor. I had two signs to just leave and I should have listened to them. The worst customer service I’ve ever experienced.
August 2026
Lady on the phone is super mean and wouldn’t answer basic questions.
June 2023
Costco is the best! Always well thought out, organized, excellent quality, great prices, fresh and delicious food, and very courteous knowledgeable and helpful staff!!
