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February 2025 by Tyler Wagner
Closed on Sunday but that was my deadline to pay before getting hit with a late fee, no online transactions? This type of business should be made illegal.
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October 2024 by Riverclan Trash
Extremely unprofessional and impossible to reach by phone, they will cancel your autopay repeatedly and expect you to pay the late fees that come with it. They have no way to pay online and they have a $15 fee to pay by phone, I don't even know how this company is still in business or why any dealership would want to work with them. They are con artists and will squeeze every last dime out of you. Would give zero stars if possible.
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July 2024 by Kelly Lucas
This company definitely deserves ZERO stars. $15 to make a payment over the phone?! No option to pay online?! I wish I would have known in advance they are operating in the stone age.
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March 2024 by Troi Richardson
SCAMMERS!! This is the customer service is trash and don’t have a clue as to what they’re doing
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March 2024 by Charles McKeller
My payment triggered a fraud warning on my debit card. I called the bank, they cancelled the card and assured that if the transaction was fraudulent, that I wouldn't be responsible. I tried to call this Universal Lenders "business", but they REALLY don't want to talk to anyone and make it difficult to reach a live agent. Don't buy a warranty at a dealership that has anything to do with Universal Lenders. Even if all they do is take automatic payments, they will make that difficult for you.
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March 2024 by Tangi Greene
A complete rip off charging me $80 a month then when I needed a small repair of $150 they told me it was not covered even though I got the highest bumper to bumper coverage they offer. Plus, they have my warranty under the wrong name? This is a scam. Do not use this company.
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March 2024 by Mike Tschudy
A company of scam artists. They advertise no fees but once you've signed paperwork, they will nickel and dime you every step of the way and have designed their customer service and payment systems to prevent the customer from having any semblance of convenience or control. If you sign up for auto pay, you either have to have a checking account or they will take an extra $4 from every payment. If you try to pay over the phone because their autopay made a mistake, they charge you $15. If you don't want to use that, your only other option is to pay by paper check which takes far too long for them to receive and enter into your account assuming it doesn't get "lost". And when a personal check does get "lost", they wont tell you until they're threatening to default you and they'll once again try to charge you a $25 fee to "find" that check.
You're better off borrowing from a check cashing place between a Subway and a convenience store.
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March 2024 by Roy Bowden
Horrible experience dealing with customer service. Super unprofessional. Never impressed with lousy customer service.
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March 2024 by Precious S
People on the phone are friendly and always helpful but the only thing I don't like it's they charge you $15 on a debit card over the phone. At least I paid my full amount and my account is closed. I don't have to worry about them charging me extra. I wish they could at least give people an option to pay it online.
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March 2023 by T de Jesus
That insurance sucks to deal with. It turns out that our card they used to do auto pay was canceled and we got in touch quickly. But they solve everything through a completed letter and it takes two days to reach them and the answer takes about three days. We were trying to resolve it to pay quickly and we couldn't. They charged a fee of $30.00. And to solve this there is only one person. Horrible. It looks like a backyard company. And on their website there is no login to look at the account or anything. They still charge a fee if charging by debit card.
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March 2022 by Kristen Smithson
They claim the mail is late and add late fees even if payment is postmarked weeks before the due date. They even add late fees even though the bank showed the check being cashed on time. Customer service is horribly rude.
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March 2022 by Marilyn Hernandez
I DO NOT recommend this company! Horrible experience and even worse company, I regret so much letting the dealer set up my warranty with this joke of a company. They charge you even for their mistakes. Way of communication is ridiculous, they don't even have a proper website to make payments. They don't even send you a receipt of made payments. I'm so unsatisfied with the whole company. Absolutely everything is an issue. They are only good at charging you extra fees on everything. Don't fall for it! They don't deserve any stars, Google should have that choice.
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March 2020 by Jordan Reeves
Garbage they racked me for an extra payment after I canceled services.
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March 2019 by Heidi Mindestrom
Universal Lenders totally came through for me on 3 separate occasions. Helped me when I really needed it and helped me bring my family on vacation.
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March 2019 by TARIQ OMAISHAT
Customer service no experience stupid
