Home Improvements near Oakbrook Terrace, IL

“No one wants to help me but it reminded me to figure it out myself. Like all of my life. Mostly. I remembered Amazon exists so I ordered there instead. Home Depot wins again! Taught me to be independent.”

“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.

After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.

Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.

Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.

It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.

Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”

“It's huge. Has a lot of everything needed for your home, garage. If you can't find what you are looking for they have enough staff walking around to assist you.”

“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”

“Once again, saved the day. The heavy rains overcame the valiant efforts of my old sump pump. My local Home Depot had exactly what I needed. I find there is no middle road, however. Either someone from the staff jumps you as you enter their aisle.... or there is nobody in sight forever. I found what I needed.”

“I had a great experience at Home Depot thanks to Irene. She was extremely kind, professional, and genuinely helpful from the moment I asked for assistance. It’s not every day you come across someone who takes the time to make sure a customer is taken care of the right way, but Irene did exactly that.

She was patient, knowledgeable, and made the whole process easy and stress-free. Customer service like this is hard to find these days, and it definitely deserves to be recognized.

Thank you, Irene, for going above and beyond. Home Depot is lucky to have someone like you on their team! Sincerely
Bobby Spina
John Youngquist”

“This particular Menards is the largest Menards store I've come across. It's 2 stories and there's just about everything under the sun and stars in here.
They always seem to have the 11% rebate, maybe that's just a regular promotion now.
Parking is plentiful and ample handicap spots for patrons with disabilities.
Losing 2 hours in here isn't completely out of the ordinary.”

“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”

“We bought a table here. They disassembled it for me so that it could get into the car. The staff is very friendly, they told me everything and answered all my questions (taking into account that I am not very fluent in English). I liked the furniture, but it is constantly changing there.”

“Although I don't mind the natural smells hitting your senses as you walk in, the prices could be governed better. I paid twice I did last year for a lawn mower tune up kit. Another issue I have is the lack of floor personnel. I normally don't ask for help as I like to do the work myself and look around to find whatever it is I'm looking for, but if i can't find it, there's also nobody around to point you in the proper direction. Hence why I'm subtracting one star.”

“Shout out to Luis from what I remember one of the managers on the night shift he was very helpful and patient with me, he stick around with me over and hour just yo make sure I had everything I needed. Really thankfull.”

“Employee of the day, week, month possibly year would be Leslie at the front. She greeted me this morning when I bought a propane tank. Working's hard working on Saturdays can be harder. It's nice to have people who care about what they do and I'll always be back to the store because of that”

“Purchased a toilet 12/04/25 at store 1916, product proved defective 2nd week of April '26. Inquired to my local HD store, 1942 about a return even though it's past 90 days and lost receipt. Cynthia got the OK from store manager Marie Fox for a store credit. Awesome customer service! SPECIAL shout out to Gail, manning the return station, she did an exceptional job researching the purchase and closing out the return process. Gail is just the kind of front line employee Home Depot should have. She's a hard worker, pleasant, calm, and professional, doing a great job bringing a stressful situation to a wonderful completion.”

“i had no intentions in buying Lumber coming into Menards today and i recently needed help looking for Lumber for my new patio and Forrest was very very helpful he helped me locate the exact Lumber i was looking for and he was a very charming young man he wasn't rude or mean he knew what he was talking about and i will definitely be back to finish my projects this staff is incredibly helpful”