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“I had a great experience at Home Depot thanks to Irene. She was extremely kind, professional, and genuinely helpful from the moment I asked for assistance. It’s not every day you come across someone who takes the time to make sure a customer is taken care of the right way, but Irene did exactly that.
She was patient, knowledgeable, and made the whole process easy and stress-free. Customer service like this is hard to find these days, and it definitely deserves to be recognized.
Thank you, Irene, for going above and beyond. Home Depot is lucky to have someone like you on their team! Sincerely
Bobby Spina
John Youngquist”
“It's huge. Has a lot of everything needed for your home, garage. If you can't find what you are looking for they have enough staff walking around to assist you.”
“Nice selection outdoor plants but needed more space for it. I feel like it is overcrowded. Definitely need more better options of plants like spruce highly recommended.”
“Came in last week with my wife looking for some indoor plants and had a great experience at Lowe’s. We were helped by a wonderful employee named Sue who was incredibly sweet, enthusiastic, and very knowledgeable about the plants. She took the time to answer our questions and made the whole visit enjoyable. Sue is truly a treasure and a great representative of Lowe’s!”
“I went there to get some muriatic acid and I saw a woman wearing a Home Depot apron and asked her where it was and she walked me all the way to the garden center and showed me exactly where it was! Her name was Shah and she was awesome!”
“Once again, saved the day. The heavy rains overcame the valiant efforts of my old sump pump. My local Home Depot had exactly what I needed. I find there is no middle road, however. Either someone from the staff jumps you as you enter their aisle.... or there is nobody in sight forever. I found what I needed.”
“This particular Menards is the largest Menards store I've come across. It's 2 stories and there's just about everything under the sun and stars in here.
They always seem to have the 11% rebate, maybe that's just a regular promotion now.
Parking is plentiful and ample handicap spots for patrons with disabilities.
Losing 2 hours in here isn't completely out of the ordinary.”
“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”
“We bought a table here. They disassembled it for me so that it could get into the car. The staff is very friendly, they told me everything and answered all my questions (taking into account that I am not very fluent in English). I liked the furniture, but it is constantly changing there.”
“Patrice as an exceptional employee of Niles location really surprised me with her friendly yet extremely professional approach and made my experience pleasant and satisfying. Thank you Patrice!”
“Five stars employees. Especially Tara and Diane, these ladies helped me today. Tara went above and beyond to help me find the items that I was looking for, from one department to another. She was great. Diane also helped me finding something and still was eager to help more. Excellent customer service by these two ladies today. I have lots of respect for them. Thank you so much.”
“Shout out to Luis from what I remember one of the managers on the night shift he was very helpful and patient with me, he stick around with me over and hour just yo make sure I had everything I needed. Really thankfull.”
“Shout out to Jack at Customer Service. We were having trouble finding a gardening tool (clearance item that did not list the aisle and bay online, and couldn’t locate the item in the normal spot), so we visited the service desk just to get some direction. Jack not only proceeded to look for the item in the system, simultaneously acknowledged and assisted other customers who were in line on the other side of the desk, but cleared the line and then walked us over to the area and found it in top stock. Super helpful, courteous, definitely a 5 star experience. Thank you Jack!”
“Another great experience with Diamond Paint. They are remarkably helpful people - spent 40 minutes with us custom matching a stain for a new table top - need it to match the rest of the set in our kitchen. No extra charge - just the cost of the stain and varnish. Have had similar great experiences with them before.”
“Just returned from home Depot
Every employee I met were very helpful and nice
But
Matt, Carlos, and Irving were outstanding
Went above and beyond and couldn't be nicer”
“First off there customers service is top notch Mr Terrell in lumber went out of his way to help me find the wood I needed he cut it and had me ready in just a few mins I just wanted to say thank you what great employees you have !!”
“Vanessa was very helpful when I had to return my products, there were 3 other people at the return desk but she was the only one taking care of the 3 people who were waiting to return their items. The other people did not do much and Vanessa was easy to talk to and did not have any problems with my return, it was easy to find it with my credit card.
As for picking up my products, the application made it easy to find them since it showed me on where exactly they were in the store. Nobody else offered to help even at checkout but I did not need any help so I was ok on this visit.
There is plenty of parking.
The store was clean and it was easy to find the products I was looking for.
They have convenient hours.
Easy to checkout
Lowes also offers plenty of promotions all year long.”
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“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”