REI is a go-to destination for outdoor enthusiasts, offering a wide range of quality gear and clothing backed by a 100% satisfaction guarantee. The store is well-known for its knowledgeable and friendly staff who are eager to assist customers, whether they are new to outdoor adventures or seasoned pros. Many reviewers have praised the exceptional service, particularly highlighting the assistance in selecting the right footwear and gear. One customer noted the impressive help received from a staff member in the shoe department who provided detailed explanations about shoe fit and function. Additionally, REI offers an excellent bike repair service, known for its affordability and quick turnaround, with some customers reporting repairs completed in just five days. The store features a spacious interior, making it feel larger than it appears from the outside, and the parking is convenient. Overall, REI is recognized not only for its great selection of products but also for its commitment to customer service, with staff members consistently going above and beyond to ensure a positive shopping experience.
First of all, thank you, Lexie, for helping me out and getting the right shoe for me. She was there the whole time to assist me while assisting other customer. Very polite and kind.
Thank you again!
June 2026
This location is way better than Vernon Hills. The employees are a lot friendlier and I was asked by at least 3 employees if I needed help with anything. Not sure why the negative reviews I thought the store and employees were awesome. I will definitely be coming to Oakbrook over Vernon Hills. Great experience
May 2026
Went there to try on some shoes. Yvonne was so patient, kind, and very knowledgeable. We left with a pair of shoes that we have been searching for a few days now! Thank you Yvonne, you're truly a gem.
