REI is a go-to destination for outdoor enthusiasts, offering a wide range of quality gear and clothing backed by a 100% satisfaction guarantee. The store is well-known for its knowledgeable and friendly staff who are eager to assist customers, whether they are new to outdoor adventures or seasoned pros. Many reviewers have praised the exceptional service, particularly highlighting the assistance in selecting the right footwear and gear. One customer noted the impressive help received from a staff member in the shoe department who provided detailed explanations about shoe fit and function.
Additionally, REI offers an excellent bike repair service, known for its affordability and quick turnaround, with some customers reporting repairs completed in just five days. The store features a spacious interior, making it feel larger than it appears from the outside, and the parking is convenient. Overall, REI is recognized not only for its great selection of products but also for its commitment to customer service, with staff members consistently going above and beyond to ensure a positive shopping experience.
The Manager Nick is fantastic and a down to earth guy! He helped find the guy that stole my credit card and used it here! Highly recommend.
September 2026
Really friendly staff. Solid stock of gear and clothing. I've been to a couple other nearby REIs. This one is very good, I like it better than the Northbrook one (personally — both are great though)!
September 2026
Helpful staff. A great place for (almost) all things outdoors. I say almost because I feel like they should carry fishing items. Lots of great brands here like Yeti, the North Face, hydro flash, Reima. Their generic brand of clothes is good too. A great place to stop for any winter or rain weather gear for the whole family.
