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April 2024 by Jennifer MacPhail
Went in to buy a pair of shoes. Customer service was so rude to start off with, after asking if they had my size, I was quickly shut down because she was chatting with another employee. After I finally was able to get someone to help me, she kept telling me I needed to go up a size. Which is fine but a size and a half? I spend $170 on running shoes I hate and feel like I'm tripping everytime I run in them. I expressed my concerns but she insisted that I buy that particular size. I will never go back there again. Horrible customer service.also, she kept pushing the membership, she was more concerned about that than what I was actually purchasing.
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March 2024 by Anthony Parrilli
Quality of service has gone down over the years. Will never come here again unfortunately.
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March 2024 by Trish Reardon
Knowledgeable and friendly staff
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February 2024 by Frankie Montanez
The workers using headsets to communicate to other teammemebers and making fun of customers. Wow speechless
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February 2024 by Daniel Gentile
Had a great experience buying ski boots, even though there was initial trouble finding a size that fit. Member for life nowSpecial thank you to Joe, Moses, Karen, and Lynn!
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January 2024 by David DeLeon
I rated this place 1 star due to the lack of customer service. I love the REI store franchise, but this was the first time I felt discrimination. When I entered, there was no acknowledgment. When I was looking at camping items, the crew members came by me numerous times and never acknowledged me. Yet, when I stood next to a caucasian man, he was acknowledged. Then I looked at another item next to a caucasia woman. She was acknowledged and asked if she needed support. I was completely ignored again. At 1st, I thought of it as just maybe an oversight, but this happened again throughout the store. I even stood next to a store personal and still no acknowledgment. So this store will not be receiving my money any longer.
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December 2023 by Deborah Stevenson
Genene in the shoe section was amazing! Absolutely knew her stuff, expertly juggled several of us shopping at once, and understood my wide foot dilemma completely. I’ve never had somebody so good at finding shoes for me.
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December 2023 by Bryce Mathews
They seem so knowledgeable about everything in the store and are so friendly. This store is great place to go to if you’re getting into anything outdoorsy because of that. I can be clueless and they always have an answer that helps me make an informed decision. It might make spending a bit more than other places worth it
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December 2023 by Theodore Fusco
I'm sorry, but the removal of bags at checkout is very off putting. I can see not automatically using them, but if I have an arm full of clothes I appreciate having something to put it in after. It stinks of corporate greed trying to hide as an eco friendly decision. Paper bags which they used bio degrade. I sent a comment to corporate and got a generic response touting generic responses. I'll be shopping elsewhere going forward.
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October 2023 by James Joyce
I never knew about REI until my friend brought me here to purchase some supplies for our outdoor biking excursions. I usually had just gone to walmart or trekked to bass pro shop or cabelas for any of my outdoor needs. It gave me the same feelings walking into rei as it does cabelas. I was just so happy. They've got all the little nick nacks you may need for any type of camping/ climbing/ biking/ basically any item required for nature bound excursions. Lights, books, electronics, shoes, winter supplies you name it.
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October 2023 by Jim Curry
Are you for real? REI is the only real outfitter left. They take the outdoors seriously. If you need hiking boots, sticks, packs, bottles, etc. this place won't let you down. Check it out.
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October 2023 by James Caruso
Katherine and I always receive exceptional service at this REI. The team members are knowledgeable and conversant with your outdoor and hiking needs.
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September 2023 by Sydney Musselman
Despite the fact that their big Labor Day weekend sale was going on, the checkout line moved swiftly and the cashier was a delight. There was a sales associate floating around most sections of the store ready to answer questions. The racks were full, the store didn't feel picked over. I found what I went into REI for...and then some more.
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August 2023 by Anne Dillon
This REI has the kindest, most knowledgeable, helpful people on the planet. Specifically Mary and Deb, who treated me like one of their own, giving great advice based on their real world experiences. As a young woman getting into hiking, these women inspired me and helped me get my gear set for my first climb! If you’re a young woman - or anyone really - ask for Mary or Deb!
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August 2023 by Bonnie Ptaszkowski
I went to buy shoes based on my foot doctor’s recommendation. Hoka’s were very high on that list. I worked with Keith at their store in Oakbrook. He was amazing!!! He took so much time with me and explained the difference between the styles of Hoka’s. He double checked my foot size, offered suggestions even on socks!!! I tried on a few different style and bought the Clifton style. They are like walking on clouds… very cushioned and supportive. I joined the REI membership too. I told Keith I appreciated all the time he answered my questions and time he took with me. I’ll be back at the store in the future. Great customer service all around!!!
