This Hertz location has closed

1939 W Hwy 50, O'Fallon IL 62269

About Hertz Car Rental - O Fallon - West Highway 50

Hertz Car Rental on West Highway 50 in O'Fallon offers a wide selection of vehicles including luxury and sports cars, SUVs, EVs, vans, and trucks. Customer experiences at this location vary. Some customers report very positive interactions, describing staff as kind, ready to help, and providing good customer service that gets people back on the road quickly. For these customers, the rental and return process was not hard and was very easy, leading them to definitely use this location again. However, other reviews highlight significant problems. Issues include receiving vehicles with serious maintenance needs, such as leaks, hail damage, dents, burns in the upholstery, and strong unpleasant odors. Some cars showed high mileage and a lack of basic maintenance like oil changes or windshield fluid. Practical problems with the location include staff not answering phones and customers sometimes finding no one present during business hours, though a drop box for keys is available. Reservations have occasionally been lost at the time of pickup. While staff members are often praised for being helpful and professional, the condition of the fleet and certain operational difficulties have led to criticism, with some customers feeling the company needs to do better.