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“Visited this location and wow let me tell you about this salesman Shady ,Made me comfortable and showed me a lot and gave me plenty of options. Best experience I had at a dealership. Thanks Shady!!!!”
“I got a rental from this location that was paid for by my dealership. Najee is who I worked with for pick up and drop off and she was absolutely amazing. I worked for enterprise years ago so I know what is expected of the employees and she embodied amazing customer service.”
“I had an exceptional experience with Enterprise, and I especially want to recognize Jacob, Rafal, and Ryan for the outstanding service they provided.
From beginning to end, the entire process was smooth, professional, and genuinely stress-free. Their response times were excellent, and whenever I needed to call, I was able to get assistance right away without sitting on hold or being passed around. Communication was clear, quick, and professional throughout the entire experience.
The vehicle itself was extremely clean, well-maintained, and ready to go when I received it. They even made sure the tank was filled up for me, which I really appreciated. It’s the small details like that, combined with excellent customer service, that make a major difference.
Jacob, Rafal, and Ryan were all professional, helpful, accommodating, and easy to work with. They made me feel like my time and business were actually valued rather than making the rental process feel like just another transaction.
Overall, this was easily one of the best rental experiences I’ve had. Amazing service, great communication, a spotless vehicle, and a team that went above and beyond to make everything convenient. I would absolutely recommend this Enterprise location and specifically Jacob, Rafal, and Ryan to anyone looking for excellent service.
10/10 experience. Thank you, gentlemen!”
“They have the best staff here. I was referred by Crash Champions. Staff is polite, the store is clean, the car I rented was freshly cleaned. They handled all business with my insurance. I really appreciate you all for making this an easy experience for me. I will be back :)”
“I had a great experience at this enterprise location here in New Lenox. Kenny was extremely helpful and went above and beyond, and was very knowledgeable. My experience was quick and the team were friendly.”
“I can't believe the level of service I received from start to finish. Kevin O'Brien and Ryan Weber went out of the way to make sure I was satisfied with everything. I will be back!”
“I had a total of 3 cars and extended rental terms due to my personal vehicle issues. It's been in the repair shop for about 3 weeks and enterprise has allowed me to utilize the website and the physical branch to extend my rental each time. The manager at the matteson location got me upgraded to (what I think) Is a Luxury vehicle (mitsubishi outlander) after having issues with the other 2 economy mitsubishi (handling and driving.) I love the outlander and when my Mom went to do her rental, the associate allowed us to keep the same vehicle ! It's been a life saver and frankly, a job saver too! My commute to and from work during this stressful car repair time has been great due to the outlander. Thinking about buying it one day”
“Supervisor here is excellent, as is Joe - who I couldn’t believe just started earlier this month! Worked with my insurance, got me in what I needed, explained everything without being pushy about add-ons and were overall just great. No one wants to deal with the headaches of accidents and rentals but this helped ease the aggravation. Highly recommend.”
“The customer service wad second to none. The way I was treated, the way I saw others treated, the way they spoke on they phone was outstanding. Each member of the team was friendly, kind and professional. They were experiencing a busy week due to recent local tornadoes but tried their best to help those in need. Special shout out to Jake, a hardworking and wonderful representative.”
“I had a major problem! The 2 people who helped were Arianna and Darius! Thank God for them! I think I was calm because of them! Great job! The Orland Park Budget, Avis!”
“I had an excellent experience at Budget in Orland with Arianna . O thanks to the outstanding customer service I received. From the moment I arrived, she was very professional, welcoming, and genuinely eager to help. She made the rental process quick, easy, and stress-free, answered all of my questions, and made sure I left with the right vehicle for my needs.”
“This is my second time coming to this location and both times i never had an issue, and i always have the best experience. J was super helpful and each time i came in made sure i was taken care of. Will definitely be my go to spot for Lyft rentals from now on.”
“I love this place! I have been a faithful renter for over the past three years. I in here because I enjoy the great conversations and the excellent customer service that the staff and manager provide provides.”
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“First time renting a car and had a very positive experience. The staff was knowledgeable and helpful and I will definitely choose Enterprise again if I need to rent a car.”