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“Visited this location and wow let me tell you about this salesman Shady ,Made me comfortable and showed me a lot and gave me plenty of options. Best experience I had at a dealership. Thanks Shady!!!!”
“Deon P. was very kind upon returning my rental vehicle and provided great customer service. He took the time to ask about my experience and made sure everything went smoothly. I really appreciated his friendly attitude and professionalism, it made the whole process easy and pleasant! Would definitely recommend. :)”
“My vehicle was recently rear-ended, and the insurance company is dealt with was only approving a small sedan vehicle for rental (even though I had an SUV, they would not pay for something similar). Fortunately the manager, Jacob, helped me out a great deal. Although he couldn't put me in an SUV, he offered to charge the same price that the insurance company was paying for..... but for a slight larger & more comfortable sedan. I appreciated this so much cause I'm a bigger guy. But aside from that, he was also very professionalable and knowledgeable. He was also very quick and efficient.”
“Actually went through a different location, but since they didn’t pick up after being in hold for well over 30 minutes, I called here. Was only on hold for a little bit before Janine got on. Super sweet. She said she was already on the phone but that she’d call me back as soon as she was done. Got back to me very quick and was extremely helpful with the reservation, even though it wasn’t their location. Will def be going through this one if/when I’m in need of a rental again”
“Everything was great. Rented from New Lenox, IL location from June 28 to July 8. They were great and had everything ready when I arrived.
Great service.”
“We had a fantastic experience thanks to Ryan and Telma going above and beyond to accommodate us as walk-ins and get us a vehicle on short notice. They were friendly and knowledgeable and made the rental process easy at every step. We were grateful that they were there for us when we needed them!”
“Great customer service and friendly staff at the Matteson location. I appreciate each and everyone I encountered. If I had a question, it was answered and followed up. The staff deserves 10 plus stars. Thank you, D Lewis”
“I really needed a nice truck for my family reunion. They gave me the perfect truck size I needed. I was worried they might not have a size I needed. Turn out the Jeep Cherokee was great. 2024. I'm definitely renting from Alsip location again. I'm so glad I picked this location bc the ladies there made the rental process so seamless. It was a small wait but good things come to those who wait. Plus, she practically checked me out at curve side. That was the best part to me. Thank you ladies...”
“The other rental company screwed us over. But yeah, Avis was there for us and Doug saved the day! He was extremely helpful and quick to get us in a vehicle! Doug and Avus You are GREAT!”
“Frank and Delania rock! This is the best enterprise car rental location ever! I'm always in & out, and I never have any issues. Unlike some places where they make you jump through hoops to rent.”
“Awesome customer service and great deals! Selection of cars and SUV's are amazing. Would have added the fifth star if they offered an overnight box in case you were able yo return vehicle early, but overall experience was very easy, fast, and great customer service with respect and a smile!”
“I am only giving a 5 star review for the store manager and the male worker there. I pre paid online for my rental, when I got to the place the guy told me I had to call a 1800 # and cancel my reservation and repay with credit card, I was pissed. I was upset with everything I had to go though but she and him were nice and dealt with me.”
“I rented a car over the weekend and the customer service was amazing there was a young lady by the name of Kelly she really helped me out I will revisit this location thank you so much”
“Guy with a beard is a beast at his job easily doing the job of three people
Will only be coming here just based on his service alone. Putting faith back into hertz.”
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“Friendly, professional, easy (especially for those who are renting with a debit card but want to avoid credit checks). Please rent here. You’ll be very pleased”