JCPenney is a large department store offering apparel, home furnishings, and beauty products. The store carries a wide range of national and private brands. Customer experiences at this location vary significantly. Some staff members are described as wonderful, professional, and going above and beyond, creating positive experiences in departments like juniors and photo services. However, other interactions are negative, with reports of unprofessional and mean behavior from certain employees, particularly at the returns desk. Customer service is generally viewed as okay but can be inconsistent and sometimes difficult to find. The store's merchandise receives mixed feedback; there are plenty of new styles and designs alongside standard items, and sales are available though require searching. The store is considered pretty good for a department store, but operational issues, like the inability to handle certain in-store exchanges for online purchases, detract from the experience.
I went once to go with family to take photos. It was cool.
February 2026
Need more open registers. Left merchandise bc there was no cashier near exit door on second floor.
December 2025
Lissette was very patient, kind, and helpful. She didn’t give up until our return issue was fully resolved and made sure everything we needed was taken care of. Even though the store was already closed, she could’ve said she couldn’t help us anymore—but she didn’t. Truly great customer service!
