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February 2024 by Angelica Rodriguez
I had the best experience with Tasyaona B. I first called the store looking for help. While I was waiting to get through to a store associate, I hoped I would have someone kind and helpful. I feel Customer Service in general is just not as kind and friendly as it should be.Tasyaona was exactly what I was hoping to find. She was so helpful and encouraged me to ask her anything I was confused about. I was going to enter the store shortly after the call and she even directed me where to find her if I still needed more help. Tasyaona really made my experience excellent, stress-free, quick and easy.
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January 2024 by Ahmed A
Change the supervisor from your store, her name is Ana, she was a rude and disrespectful lady which I have never seen one like this before!!! Zero star!!!
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January 2024 by Roxanne P
Unfortunately couldn't find anything here.....not a single long leather boot. Sadly merchandise only fake leather,very disappointed ?
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January 2024 by Linda Kraiko
Not what it used to be! Went to Orland and it was dirty, unorganized and uninviting.
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January 2024 by Salvador Andrade
Horrible customer service. You wait in line for 20 minutes, and then they need to send you to a dofferent department for assistance. They are a joke and a reason why they are struggling as a business.
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January 2024 by Anna
I haven’t been to this Macy’s since I moved away to the west coast 10 years ago. I had to stop in today to exchange a holiday present from a family member. I had received a pair of $3,000 diamond studs from the Macy’s red box brand - and not only were the diamonds cloudy and flawed- they were supposed to be 14k gold- but that is a scam and they must be made from mixed metals because I am physically allergic to nickel and anything that is not solid gold, silver, platinum, titanium or surgical steel will cause an itchy red rash- and these fake 14k “Gold” earrings definitely did, so this $3,000 low quality scam product is the main reason that brought me into the store.First - I was shocked to see what a disastrous mess this Macy’s has become. Nevermind how sad it is that I remember it when it was the very classy Marshall Fields and Co. when I was growing up- and recall how it became a mess when Macy’s took over more than 10 years ago. But returning after all these years to see such decline was a huge shock and gave tj maxx vibes.Next, there was no one to help me with my exchange - there was one very slow, flustered and unhappy to be working lady working all four of the jewelry counters. We waited over an hour and 15 min to do the exchange. if I wanted to buy something I would have walked out and never returned- but given we had to do exchange- we had no choice. Macy’s doing the corporate math-understaffing their stores and making one employee do the job of 6. Years ago it would have been unheard of to have such an understaffed jewelry department esp since people need items unlocked and pulled if they want to see/try on.Third, when I was looking at other options- the woman didn’t provide me with any tray or anything for my jewelry so it doesn’t roll off the counter as I try their jewelry. She let me try on the earrings but didn’t disinfect them- and I was trying studs- so that’s plain disgusting. Thank god I had a disinfectant spray in my pocket with me as a habit from COVID times. The customer service and attention to detail is nonexistent.Lastly- although we had gift receipt and all she couldn’t find our purchase in the system or the insurance the items were purchased with online so she can update it with the replacement earrings, but eventually it all got worked out.Overall it was a 3 hour ordeal - I don’t recommend Macy’s brand jewelry it is not pure gold and my allergic reaction to it proves it. I chose a different brand for the exchange items and have been wearing them with no issues. I also don’t recommend this location unless you want to see a falling apart store with merchandise thrown all over in disarray and get zero customer service. It wasn’t my choice to have this Macy’s experience bc I don’t shop there ?
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January 2024 by Lanarra Norman
I love love love Macy’s
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January 2024 by Matthew H
Kaila was a great help! Fantastic customer service!
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January 2024 by YOLANDA JORDAN
Good deals
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January 2024 by Cathy Corich
Good selection and plenty of sizes available.
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December 2023 by Rodney Zeedyk
Horrible Macy's, sad actually. The brand continues it's rapid decline with product quality, store appearance, and lack of service.Can hardly get into the store with no less than 50 fragrance reps spritzing, talking and trying to get you to wear all their fragrances, instant headache.Associates wearing jeans, sweats, hoodies, and look like an over night maintenance crew, not sales associates. Doest matter, they won't help you anyway as the walk by you. New area of store looks like a run down Marshall's or poorly merchadised TJ Maxx (that's hard to do).Von Maur, 180 degree experience. Total class. They gladly helped me and offered exquisite service and were happy to accept my money.
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December 2023 by Ghorjus 1
Store clerks were very patient and kind. The store is very beautiful and clean. The environment is pleasant
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November 2023 by Leah
Never thought I would find a DEEP LOVE for cowboy boots but HERE WE ARE & Macy’s brand, INC (international concepts) DID IT! ALSO, it’s big calf friendly!! Such a wonderful PLUS!!Purchased three pairs of heels, all bling & they are comfortable!The Iresa Pewter cowboy boots, red Gelsey slingback kitten heels & Zitah Silver Crystal Heels
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November 2023 by Sara Starzyk
We were looking for a specific toy and as the employee, Kendra, was leaving for home noticed, she asked if we needed help. She went and got it for us!! Thank you so much!! Truly a standout employee and individual!
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November 2023 by Latonya Williams
They had a 70% and 65% off I gotten a king size comforter it came with 2 shams and a decorative pillow everyone was very nice and helpful I had never been in Macy’s I started my Christmas shopping they have really good deals