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April 2024 by Sara Staszel
I have a 2 year old who just sized up into 3T while it's still cold out. While everywhere else already has summer tees and shorts, I needed long sleeves, and this Once Upon a Child had such an amazing selection for me to peruse. Ended up with 11 tops at about $3 each, it was perfect.The clothes are organized in sections for boys and girls, and each aisle was labeled with sizes. We had no trouble navigating around that section.There are so many toys displayed a little overwhelmingly on the shelves, and they were labeled pretty fairly in terms of price.There's also a selection of secondhand strollers and other baby gear for those interested. Products were in decent shape, with a few needing to be cleaned a little.Overall, I will definitely be getting the bulk of my son's clothes from here as he grows up.
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January 2024 by Denise Perez-Johnson
The girl with pink hair working at the front desk is extremely rude. I like many other reviews took 6 bags and they returned items that were practically new. All the employees look miserable and are rude. They give you bottom dollar and really a waste of time your better off donating and taking a tax deduction.
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January 2024 by Rose Kay
Nina is the reason I love OUAC!She makes shopping at this location such a joy, she is always professional, kind and friendly. She provides top notch customer service with a smile always . I wouldn’t go anywhere else!
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January 2024 by Jocelyn Galarza
Staff was great loved my experience!
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December 2023 by Latisha Lety Pulokas
I used to enjoy shopping here years ago but the staff seem to hate their job and are so slow its crazy. Store is disorganized and super crowded.
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December 2023 by Lisa Ullrich
Once Upon a Child ROCKS! As soon as I walked in Nina greeted me and proceeded to guide me through the process. Nina was extremely helpful, courteous and professional! Thank you so much for a pleasant experience!
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December 2023 by Deja Thompson
Been to this location multiple times and I always happen to have Tina as my cashier. She’s always so helpful and so nice and always wears the best perfume!! She makes me want to continue to come back and shop !! Thanks Tina !!!
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December 2023 by Erica Lara
Went to the one in Bolingbrook , I took in everything freshly washed… they pretty much gave everything back “ it smells like detergent “ okYesterday I went to the one on 159 a 40 min drive I get there “ No Buy” it had a smell to itGet you THINGS TOGETHERJust say you didn’t check itThere was a DISNEY puff jacket that I bought at HM just last winter she used it for 2 months if so in perfect shapeAnd they say no PATHETICI can go through all that clothes and it all smells the same to meI can pull the bins and some shoes are just to be sold for free
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December 2023 by Destiny D
I’ve always came to this location to sell and to purchase items. I came in today and apparently they only buy from the first 25 people which is new to me. I drove 30 minutes to come to this location. How was I supposed to know about this new policy? It’s not on their website or instagram. So I just wasted my time and gas for absolutely nothing.
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December 2023 by Tierra Harris
They don’t like taking jeans and shirts, they more like everything to be in sets. I have good condition baby clothes and they didn’t take really nothing from me. They are rude I will never recommend them to anybody because they are so rude. And they don’t explain anything until you get there. They will never get my service again. It’s only one worker they really explain everything and how it go. Everyone else was rude and I don’t like that, so I left with really all the clothes I was trying to give away. Never again!
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December 2023 by Aneshia Johnson
I been coming to this store for 10 years this store was a major asset to my business but now the customer service has dramatically declined the workers are rude, angry and unhelpful. What I experienced today has drastically changed my mind about shopping here and referring this store to my other business partners in the childcare industry . No stars in my opinion!!!!!
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November 2023 by Sonja Brown
Katrina, katrina, katrina you are the best! I usually don't leave reviews but I had to today and would like to thank katrina for her help not once but twice in one week. Katrina was very friendly with excellent customer service skills. Out of all of the times I visited this store, this last recent two times was the best thanks to katrina. I spent a lot of money but I was very pleased with the outcome, katrina was so helpful to me and I would recommend requesting her if you need some assistance. Thanks again katrina. See you soon.
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November 2023 by Lamar Gurley
On my first time going to this location to sell I was extremely pleased !! I was extremely thankful for Nina who helped me through everything she explained the buy process with me, checked me in doing so she did everything with a smile an I really loved her attitude I really hope she sees this Thank You Nina an I will be back again to sell ???!!!
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October 2023 by Victoria O
I usually don’t leave reviews but I had to today. This store completely changed my mind about Once Upon a Child. It was organized, neat, and had decent quality clothing. The staff was friendly and extremely helpful, especially the manager Jasmine. She helped me put together a bunch of outfits for my 10yo daughter, most of them brand names. I even picked up some Christmas gifts for my baby cousins. They were brand new and unopened. I usually shop at malls and spend $500+ on a complete wardrobe for my kid. Today I only spent a fraction of that on a whole new wardrobe for my daughter and a few baby toys. You can’t beat that. I’ll definitely be coming back!
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October 2023 by Juicy Jae
Jasmine …. Was really helpful and provided top tier customer service I really appreciated her taking her time with my family even though the store was closing she remained patient and diligent. And now because of her I will be a returning again thank you Jasmine! Keep up the good work