The Verizon store in Orland Park provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews of this location highlight generally positive experiences with customer service. Multiple customers note that staff were friendly, helpful, and had great expertise. Specific assistance included transferring data from old phones, answering questions about new devices, helping with upgrades, and finding phones within a budget. One employee in particular was commended for going above and beyond to solve a complex service issue. While some customers experienced short waits or had to activate their own devices to avoid a fee, others reported longer wait times even when staff appeared available. Once helped, however, the process was often described as quick, painless, and satisfactory. Several reviewers stated they would return to this specific location despite passing other Verizon stores, recommending it for in-store help.
I came to the store with phone issues. Kent was very, very helpful in resolving everything. Also answering all my technical questions.
February 2026
Kent L and Hector T were excellent in servicing my family and I with the upmost customer service!! Exceptional and can’t wait to come back as long as they are here!!!
January 2026
Excellent service Drove 31 minutes and my problem was solved with no attitude might I add in less than 10 mins! Thank u Jamese ! Promote her I came in Wednesday 1/21 for a 10am appointment! Won’t forget how well u handled my situation!
