This Verizon store in Tinley Park is locally owned and operated, offering all the same devices and services on Verizon's network. The store culture is described as being like a family, extending to customers, with the staff living to make customers happy. Multiple reviews highlight an exceptional, helpful, and professional staff. Employees are noted for being outstanding, extremely pleasant, patient, sweet, kind, and taking pride in their work without rushing customers, even near closing time. They provide outstanding help, take time to fix problems that other locations could not solve through simple conversation, and ensure transfers are super easy with no hassle. Staff make customers feel appreciated and ensure they get the best value. The positive experiences lead customers to state this is the best Verizon store they've dealt with, that the location's great reviews are well deserved, and that they will send all their business there.
My iPhone was not receiving calls. Josh worked on it for three hours. Decided to go with an upgrade. Very satisfied and appreciative of all the help.
June 2026
We had a great customer service experience. Very knowledgeable and also very kind. Would highly recommend Russell Cellular
June 2026
Josh was incredibly helpful in transferring my service, and was extremely transparent about pricing and plan details. I don’t even live in Tinley Park, but I would make the trip if I had any further inquiries down the road. Great service, friendly, knowledgeable— I would give 10 stars if I could!
