The Verizon store in Orland Park provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews of this location highlight generally positive experiences with customer service. Multiple customers note that staff were friendly, helpful, and had great expertise. Specific assistance included transferring data from old phones, answering questions about new devices, helping with upgrades, and finding phones within a budget. One employee in particular was commended for going above and beyond to solve a complex service issue. While some customers experienced short waits or had to activate their own devices to avoid a fee, others reported longer wait times even when staff appeared available. Once helped, however, the process was often described as quick, painless, and satisfactory. Several reviewers stated they would return to this specific location despite passing other Verizon stores, recommending it for in-store help.
The people are very friendly, but the wait time to speak to a customer care provider was awful.
July 2026
Doug helped me out and no one could’ve done a better job he was fast , professional and polite the store was clean and I was amazed by Doug’s performance be sure to ask for him thanks again
June 2026
I've been a Verizon customer for over 20 years but my recent experience with Deja in the Orland Park IL location was the best. She was professional, knowledgeable and very helpful. Thanks Deja! I'm so glad I didn't go to the New Lenox location:/
