Verizon's store in Oswego offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. The staff is known for their exceptional customer service, with representatives like Dorian and Joseph receiving high praise for their patience and helpfulness. Customers appreciate the personalized attention, with many noting that they felt supported without being rushed. Joseph, in particular, is highlighted for his dedication, going the extra mile to resolve issues efficiently. While some customers have had mixed feelings about specific products, the overall experience at this location remains positive. The store also provides convenient options for online orders, including in-store pickup and express lockers, making it easy for customers to access their needs swiftly.
We came in Sunday morning and Joe from the beginning was able to help get us a new phone and the issues we had our previous one. Joe was respectful and very knowledgeable to help us explain our concerns. Give Joe a raise!!
September 2023
Dorian helped us with a trade in and answered all of our questions. He was so patient with us and made sure to get us everything we needed. Didn’t feel rushed and he was so kind. Definitely the best experience I had at this location. Thank you so much!
July 2023
Decent location. Corporate store which is important. Staff were friendly. Josh got us in and out in a reasonable time.
