Verizon's store in Oswego offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. The staff is known for their exceptional customer service, with representatives like Dorian and Joseph receiving high praise for their patience and helpfulness. Customers appreciate the personalized attention, with many noting that they felt supported without being rushed. Joseph, in particular, is highlighted for his dedication, going the extra mile to resolve issues efficiently. While some customers have had mixed feelings about specific products, the overall experience at this location remains positive. The store also provides convenient options for online orders, including in-store pickup and express lockers, making it easy for customers to access their needs swiftly.
Christina was very helpful and pleasant to talk to definitely need to go. And visit this store
December 2025
Best customer service! I was very happy with my experience switching my phone service over to Verizon in this store. Jakari was fantastic in helping me out with everything, he went above and beyond to help me out even staying past closing to ensure I was able to go home with my new phones that night.
September 2025
Joseph helped us out today, and did a great job. He is fast efficient and down right a great friendly down to Earth true gentleman. I got a pink iPhone 15 for my girlfriend and she and I are extremely satisfied with the crew and this Verizon location.
