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“I hit a deer in my work vehicle and reached out to Gonzo’s. Laura was very accommodating with getting an estimate and working with my company to coordinate everything. Justin was upfront in letting me know the time frame of when the vehicle would be finished and it was completed as promised. I was happily surprised to find that they cleaned the inside as well as the outside of the vehicle. I highly recommend Gonzo’s! Their customer service is top notch!!”
“Excellent service, excellent staff, from both managers, John and Greg (I think this is his name) and Robert who was our salesman. We were greeted by a welcome board with my name on it and our test drive was fantastic. They have a very customer oriented dealership with snacks, drinks and cookies for us to snack on while my husband was talking to Robert while viewing the car. The staff were very friendly and accommodating for all our requests. Plus, we got a terrific deal on our 2020 Mazda CX5 GTR. We went to 2 other dealerships from Elgin, IL to Greenfield, Wisconsin and Sierra Motor Mall had a 100+% customer satisfaction from my husband, my mother-in-law and myself. I would highly recommend this auto dealership for anyone looking for any car that they are looking for. I think they have 11 dealerships in Ottawa, IL, so whatever make and model car you are looking for, go to this dealership first. We drove about 1 ½ hours to each of the 3 dealerships in the past 5 days and the bigger ‘monster’ dealerships were rude, argumentative, misleading and this team at this dealership was hands down the very best dealership we have ever gone to. If we need another car or truck again, we will certainly go back to this dealership.”
“My Fiancé hit a coyote on the way home from work 2 weeks ago. State Farm sent us elsewhere and the other body shop claimed they couldn’t even start on our car for 5 weeks. Not only did Carlson get us in right away, they went above and beyond and helped with our car rental issues to get us with a company for an immediate rental. Got the car back today and it’s in excellent condition. Highly recommend!!”
“I can’t say enough about how great they were with me. They did a fabulous job on my car after being splattered with paint. Got me in without an appointment and took the best care of me and my car. They were so kind and understanding.”
“Stopped in to get some dog treats. Really like that the pet supply things are right in the front where you enter. Love not having to walk through half the store to find it. Plus, you can not beat the price of their store brand milk bones.”
“The staff is knowledgeable about the parts they sell and will get you parts as fast as they can. The greatest plus is all staff are professional and friendly. They treat you like a friend.”
“I needed a special power steering fluid for my car it's not like other car so he did happen to carry it and it was $15.99 but hey I'm grateful they had it because nobody else has it anywhere”
“They are pretty good here and price wise they are comparable to others in the area , the employees are helpful and if they don't have what you need they will order it or find another location that has it right then”
“Best car buying experience in years. James was great, knowledgeable, friendly, and no-pressure. Bob and Craig were very helpful. From sales to service, it was an oustanding experience. The price point was what brought me here, the team was what sold the dealerahip.”
7:30AM - 9PM
505 E Norris Dr, Ottawa
Auto Parts
“I went I to get window wipers for my wife and before I could look them up Nick ask me what I needed, found them and even put them on when I asked if I needed a screwdriver to replace the old ones.”
8AM - 6PM
4140 Columbus St, Ottawa
Auto Parts
“Got my full synthetic oil change done here. Was twice as fast as the GM dealership (took around 45 minutes) price was also better than the quick lube places (price was just over $70 after taxes and fees).
People were nice and they sent me a complete report via email after oil change/inspection was done which was excellent. Will definitely return.”
“Went there to change all 4 of my tires. Come to find out one of the tires was cross-threaded and it was a whole process of me and my dad having to remove the lug nut, but they were so helpful and patient the entire time. Waited until we were done to take the wheel from us and put the last tire on for me. Willing to help us with whatever. This was around 4-7 last night. Majority of the crew that was there, was all hands on deck!”
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“Was given a quote within hours of initial appointment. Got in for repair very quickly. Was kept up to date thru texts of repair process. Staff was very friendly and helpful. Would use them again in the future.”