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“The team here is incredible and on point! Words cannot describe how thankful I was to have their customer service and willingness to go above and beyond to get our company order out in such a short of time! Thank you both very much last night (11.7.24)! ?”
“My wife and I wanted to express our appreciation for this store and James for helping us out and printing our son’s birthday invitations with short notice. Thanks for the help man!”
“I enjoy going there whenever I send any packages.
Ewelina always talkes care of me with a smile. She always helps make me to make sure the address is correct.
So when I go there I'm really comfortable and happy with her.”
“The best location ever! They are always so patient with me and so fast! Dez I think is her name was extremely helpful this past time I had a bunch of packages to return and helped me so much. 10/10 recommend this location for their service and great customer support!”
“I'm from Canada and I used them while in town once and they were awesome! Needed to ship something from the States again at a later date, and they did me a huge favour and were able to go above and beyond to help me get my item! I'm very happy I found them.”
“I mentioned printing only certain pages but the whole document got printed, but Ali was really helpful and only charged me for the pages I wanted. Five stars for Ali, for taking care of my request so professionally.”
“I love this place because they always help and even print and attach labels. Employees always try to help and assist in every matter. They are always kind and respectful! Thank you guys!!!”
“Rahi (I believe that was his name), a young man, helped me over the weekend and provided absolutely wonderful customer service. What a polite and kind young man! You don’t often see such outstanding service from the younger generation, but he was exceptional. A true 5-star experience. I’ll definitely be stopping by this location from now on!”
“I can’t say enough good things about this UPS Store! Every time I visit, I’m impressed by the exceptional level of service they provide. The staff is not only knowledgeable and efficient but also incredibly polite and approachable. They truly go above and beyond to make sure every customer feels valued.
I recently needed help with packing a fragile item for shipping, and they handled it with utmost care. They used high-quality materials and ensured my package was secure. The item arrived at its destination in perfect condition, which speaks volumes about their attention to detail.
The store is always clean, well-maintained, and organized, making it easy to find any supplies you might need. Whether it’s shipping, printing, or just needing guidance on the best options for your needs, the team here delivers with professionalism and a smile. It’s rare to find such a seamless combination of efficiency and friendliness these days.
I’m happy to recommend this location to anyone who values excellent service. A huge thank you to the team for consistently exceeding expectations!”
“The two guys in there working are some really cool guys awesome to deal with That's how it should be when you go to a UPS location and they take care of you I would highly recommend the store at 21720 West Long Grove road two guys in there are awesome and I think they deserve a raise and I don't even know these guys is my first time in there thank you very much”
“The staff and service at this UPS store in Buffalo Grove is consistently top notch. If you’re ever in need for a speedy drop off, or assistance w packaging, I highly recommend this UPS location.”
“We stayed at the Hilton the night before our flight, a Friday. We had 2 framed pictures that I thought we could get on the plane. Unfortunately they were too big. Upon the suggestion of the front desk employee, we left them there for the UPS store to ship out on Monday. The store called me Monday to give me an update and ask if how quickly I needed them, I didn't need them fast just needed them to get to me safely as the sentimental value was very high. She called the next day with a price. I was expecting to pay quite a bit more. The pictures arrived 4 days later unharmed and in perfect condition. The packaging was unbelievable. Thank you, thank you, thank you for taking care of my pictures.”
“Outstanding and prompt notary service! Nancy was not only professional but also incredibly friendly and kind. I truly appreciate her excellent assistance and highly recommend her.”
“I'm in my 60s, and this is without a doubt, the best UPS facility I have ever used. This is the second time I've gone there. I no longer live in the area, but when I'm up visiting my family, occasionally I have to ship something back home.
A little over a week ago I took some items that I did not have a box for. They went to the trouble to arrange my items in the most economical fashion possible. They charged me six dollars for the materials they needed, and in my opinion, after receiving my box and seeing how expertly it was packed, and with the degree of care they took, I honestly feel they should've charged me more. Not only for the main box that housed my items, but also for a bubble wrap envelope inside of an additional box they included for some books. I was honestly stunned when I received my box and opened it up.
I had also shipped some items one of the previous times I was in town (that time I had my own box) after trying one or two other UPS places in the area. They all pale in comparison to this location..
I've read some negative reviews on here and I really don't know what these people are talking about.
These guys couldn't be more friendly or accommodating, they excel at what they do, and their pricing is beyond fair and reasonable.
We seem to live in a world where nobody is good at their job anymore, or even seem to care whether they are, or not. Not here. It's a pleasure giving them my business.”
“Exceptionally well at packing! Second to none for Customer Service! Wonderful to talk with at every level! They do all they can to make sure you are looked after! Best experience I've ever had with any shipping outlet!”
“These guys were incredibly knowledgeable and helpful in printing a mosaic photo poster and mounting it on foam board. It was fast, easy, and very economical. I didn’t even know UPS had printing services, and it’s clear this store is THE place to get it done!”
“Got my passport renewal done here!!! Very frustrated and worried about security until I came here and worked with Natalie. Fast, reasonable and a pleasure to work with!”
“I usually stop by this UPS location to return my Amazon packages, and every time, I’m in and out in about 10 seconds! The staff is always friendly, efficient, and super helpful. They make the process quick and stress free and a truly wonderful service every time. Highly recommend!”
“Jimmy was fantastic! Being a minority isn't easy sometimes and Jimmy was kind understanding and professional. I need to find more businesses like this. Thank you for having Jimmy here.”
“I was bringing 17 pounds of papers to shred in my annual clean-out. As soon as I brought one bag in, the man behind the counter saw me with a cane and told me he would go get the other one. Then he assured me that the next time I might have something in my car difficult for me to handle, to just come in the store and ask for someone to get it out of my car. THAT'S customer service!”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
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“THIS IS BY FAR THE MOST 'PROFICIENT', EFFICIENT AND PROFESSIONALLY BASED UPS LOCATION IN ALL OF ILLINOIS!!! THE STAFF & DRIVERS HANDLE ALL PARCELS WITH THE UTMOST CARE AND THEY DELIVER PACKAGES EXPEDITIOUSLY...! OUR BLDG. IS A SENIOR FACILITY AND DRIVERS' DELIVERIES ARE LEFT AT THE RESIDENTS' DOORSTEP!!! WHAT AN ASSET TO OUR COMMUNITY...ACCALADES, MY FRIEND/S! PLBENDA”