United Trust Bank is a highly regarded financial institution that has earned the trust and loyalty of its customers. The bank is known for its personable and friendly approach, with staff members who are described as remarkable, accommodating, and true professionals. Customers have praised the bank's thorough and meticulous service, particularly in the mortgage and refinancing processes. The bank's underwriters are also commended for their fairness and attention to detail. One customer even went so far as to say that their experience with the bank was the best banking experience they've ever had. The bank's staff have been praised for their exceptional customer service, with one customer highlighting the outstanding efforts of a specific employee who walked them through every step of the refinancing process. This employee was described as steadfast, determined, and caring, going above and beyond to ensure the customer's concerns were addressed and the process went smoothly. Overall, United Trust Bank is widely regarded as a trustworthy and reliable financial institution that provides a personalized and professional banking experience. Customers have expressed their appreciation for the bank's dedication to their needs and their willingness to go the extra mile to ensure a positive outcome.
This bank is very nostalgic and people friendly. They are truly one of a kind. Susan Mashni was remarkable and an absolute pleasure to work with. Thank you to Tanya Bell who set up my account and was also very accommodating! By far the best banking experience I’ve ever had.
March 2023
I have worked with United Trust Bank on several occasions over the past few years. I have found them to be personable, trustworthy, and fair. Their staff is very thorough, as well as their underwriters. I will continue to use them in the future.
August 2021
*********************** was very helpful as my Single Point of Contact for the duration of my loan application process. The best part is that he got back with me very quickly anytime I asked a question or needed something. I would recommend going with United Trust Bank to anyone and would use them again myself in the future.
