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July 2023 by Matt G
In my many yrs of banking at this bank they have been nothing but courteous, accommodating and professional. From the guard to the tellers to the bankers. There A 1 in my book.
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May 2023 by Lisa GannCampbell
Drive up staff is great...ATM stole my money and was broken down....ridiculous. Didn't get money back. WHYYYYYY don't they ever answer the BRANCH phone? Talked to mgr Sharlene once she was very nice...BUT THEY ALWAYS HAVE COMPUTER ISSUES.
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September 2022 by Nicole Davis
Blanca/Blanco has a terrible attitude and her customer service skills are appalling. A leader in the community of Park Forest I am saddened by her rude behavior! Unacceptable to say the least
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August 2022 by Teresa McCann
I am sponsoring a family here in the US, and I needed some documents from my bank. I have had an account with US Bank for over 10 years. I now do everything online and so I do not have a personal connection with any branch. However, I needed some documents signed by a branch manager. I called 4 different branches and this branch was the ONLY one that answered the phone. The Branch Manager, Blanca, did an AMAZING job! She was so helpful and expedient. I am so grateful! I will definitely go out of my way to work with this branch!.
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May 2021 by Denny Wentzel
They have closed. The whole crew walked out 14 months ago to collect their $600.00 a week unemployment compensation!
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May 2021 by andre adams
Nice people.
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January 2020 by Gwendolyn Green
System down but didn’t come to doors to tell Custer I waited outside 10 mins after 9 and had to call them
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November 2019 by JoJo Martin
I have been banking there for years and I feel like I am visiting friends. I am greeted by name, I chit chat with whom ever is waiting on me, and I have a great relationship with the branch manager Sharlene Stanley and the branch assistant manager Tony Walker. If lines are long they step into help. I would never leave that branch
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August 2019 by Devin Rowland Sr
Quality Service !!!
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January 2019 by Pat Flagg
My family have been customers for many years and quite pleased with the services. Because of this I placed my business accounts with US Bank several years ago and have found all of their business services to be excellent. What more can be said...I highly recommend the bank and this particular branch.
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January 2019 by Shativia Smith
Tony Walker was very professional and informative of my new checking account. He's pretty awesome â˜ºï¸ Thank You
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December 2018 by Mula' Majik
Lol this super depressing bank. Pointless people working there is a man that sits at the front of the door no clue what his job is but all he did was walk around and bother his other employees. There aren't any bankers here to help me the tellers are pointless. They need to shut this depressing bank down:
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December 2018 by Don Tiffany
No bankers, prolonged waiting. Unbelivable!! Would never bank here customer service sux.
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December 2018 by Nakia Clemons
There are never bankers here. I was told 45 minutes until a banker comes. This is very unprofessional and time consuming I'm going to just go to another branch !
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August 2018 by Crissina Milton
If I could rate this location I would give this place a negative five stars! Today I left work to discuss an urgent banking issue. Not to mention I've been with US Bank for years! I arrived at 430 to the Park Forest location and was asked to drive to another location around the corner because they were closing in 30 minuets, had a customer ahead of me, that may take a while to service. I told the banker I only had twenty minutes to make it and he'd response, if you hurry you will make it before they close.. I arrived at the Richton Park location, ten minutes before closing after literally speeding to make it there, received the absolute best customer service and they stayed past closing hours to make sure each customer was serviced...the banker in my opinion was terrible and should have done her job and stayed and assisted each customer, regardless of what time she was getting off work! Ijs
