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January 2024 by Verronika L.
From the moment i stepped in I was instantly greeted. They all were so friendly. Got me in immediately. Very professional. Dr. Jones was great! The whole staff treated you like a friend and was patient with you the whole time. Would definitely recommend.
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December 2023 by L Wanner
Everything went well once I was able to have my appointment. The minus one star is for the booking process. I selected a Saturday appointment but somehow it was moved to a Tuesday. Thankfully I was able to come back later that Saturday for a spot they could squeeze me in. Just a warning for anyone booking their appointment double and triple check that your appointment is the one you requested.
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December 2023 by Amino Stanton
As a new patient. I’d like to thank the entire staff for taking the time and patience with providing me a great experience. A special thanks to Dr. Hand’s for her wonderful bed side manner and taking her time with answering my concerns. I hope to make this my permanent eye place.BestJesenia
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December 2023 by Daniel Fasolo
My grandma came to have her frame fixed because she lost one of her lens. Melanie replaced the screw and nose pieces. She did a great job for my grandma.
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November 2023 by Matt Fisher
My visit to Lens Crafters in Park Ridge, IL was absolutely exceptional, and I owe it all to Melanie! She provided the kind of customer service that's rare to find. Here's why I can't stop raving about this experience:1. Melanie's Expertise: Melanie is a true professional who knows everything there is to know about eyewear. She guided me through the entire process, helping me choose the perfect frames and lenses that not only suited my style but also enhanced my vision.2. Patience and Attentiveness: Melanie's patience was remarkable. She took the time to listen to my preferences, answer all my questions, and make sure I was completely satisfied with my choices. She made me feel like a valued customer.3. A Wide Selection: The selection at Lens Crafters in Park Ridge is fantastic. I was spoiled for choice, and Melanie's advice was instrumental in finding the ideal eyewear that complemented my face shape and style.4. Quick Turnaround: I was pleasantly surprised at how quickly my new glasses were ready. Melanie ensured that I didn't have to wait long, and I was thrilled to have them in no time.5. Overall Experience: The entire experience was smooth and enjoyable. Melanie's expertise and professionalism, combined with the fantastic range of eyewear, made this visit a five-star experience.I can't thank Melanie and Lens Crafters enough for their outstanding service. If you're looking for top-quality eyewear and exceptional customer care, look no further. Park Ridge, IL, is lucky to have such a gem in their community! ???
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October 2023 by Greg Zajdel (Real Estate Sherpa)
I came with a broken eyeglass noses and I was accepted and helped right away. Very pleasant experience , took about 4-5 minutes to fix it and I was told not to pay for this service .So thankful and grateful for this team of professionals.I will come back soon for a new glasses .
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October 2023 by Lisa Repp
I have always been nervous about going to doctors, including getting an eye exam. My parents told me that around my age is when they started needing glasses, so I tried this location with Dr. Jones, based on a personal recommendation. 10/10 would recommend. Everyone was so friendly and understanding of my nervousness! The entire process was explained in great detail. I also didn't feel any pressure to spend unnecessary money, which was a concern of mine going in. Great experience!
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October 2023 by Jenny Kim
Park Ridge LensCrafters is the best optical shop around. And I’ve been to quite a few, including other LensCrafters locations. Dr. Hand is fantastic—she knew right away that I needed progressive lenses, and she was both thorough and efficient, which is hard to do. Victoria is wonderful—she remembered which frames I liked after I’d browsed there only once before! Diane is very knowledgeable about both glasses and eye measurements. Both Diane and Victoria made sure no one waited too long, whether they were seeing the doctor, picking out a new pair of glasses, or calling on the phone. Dr. Jones is always excellent with my daughter, who is 10, when I bring her in for yearly exams. I hope this LensCrafters continues to be there, and be excellent, for years to come!
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October 2023 by Michael LaSusa
Victoria did a wonderful job with fixing my frames and took her time with making sure they fit me properly. Definitely recommend! :)
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September 2023 by Dianne Daleiden
I couldn't be more pleased! Park Ridge Lens Crafters is a wonderful place to shop for and purchase new glasses. It was easy to schedule an appointment that fit into my busy schedule. I was happy with the outcome. It is the second year in a row that I have had my prescription updated at Lens Crafters.
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August 2023 by Rachelle Eychner
The staff was fantastic and very personable. My family and I will certainly continue our eye care here; they took very good care with my five year old daughter.
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August 2023 by Jessica Radek
It is not a place for kids that’s for sure.. I partially should have known, but I did ask if they modify tests for 5 year olds, they assured me they did, and then wanted to give my child a prescription when he doesn’t know his letters or numbers 100%. Dr. Katz definitely did not have patience and my son left saying “she did not give me a chance to say the letters” as an adult I’ve had a wonderful experience with Dr Hand. But may not return after this experience.
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August 2023 by Stanislava Harizanova
We visited LensCrafters for the first time because of an exam for school. The staff who accepted us was nice and kind to my son (this is his first time) The doctor was attentive and explained everything to my son so that he was calm. The staff also helped us in the selection on glasses. Thank you for your attention, we will visit you again.
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July 2023 by Dan KDRS. Ski
FromThe beginning the eye exam and procedure was professional and they were very thorough about it so they are going to have a good idea.Also- the Melanie is very helpful and more with any questions i had from picking my glasses to the post eye exam protocol.She provides comfort in the whole process from the start to when you leave the store.Smile and eye contact was on point and all in all, great job :)And lastly; Mike and Doctor Hand were very nice and supportive.Amazing work ethic, knowledge and east to understand by asking any questions; great job guys!What else- the store was clean and well maintained.The lighting and each room looked up to date.And lastly, the human connection was in the store :)Thanks guys!!
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June 2023 by Katie Murawski
Fantastic establishment! From the moment I booked an appointment, I felt valued. Someone called me to confirm my appointment and when I showed up early, multiple checked on me. Diane was incredibly friendly and Dr. Hand was fantastic! I had some concerns and allergy issues and she really listened to what I had to say. I will definitely recommend this location to others!
