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February 2024 by Mike M.
Wait times are long and communication isn't great but services are good. The location is great with plenty of parking.
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February 2024 by Bridget R
I usually visit their other location in Skokie but figured Park Ridge would be closer to me, I love how friendly all their staff is. I bring all my designer bag repairs to Lou's and am never dissapointed! 10/10
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February 2024 by Leonor Villegas
Great work on my Hermes and Chanel handbag repairs Lou's did for me. I will be coming back!
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February 2024 by Monica Silva
I give them my 5 stars, they do an excellent, very detailed job, thank you, I'm super happy with your paint job on my bag ♥️♥️♥️???
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January 2024 by Ali Ahmed
Very helpful and knowledgeable
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January 2024 by Jasmin Alfaro
I had a great experience! Will be coming back for sure.
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December 2023 by Nikki Paplaczyk
This place is terrible! I needed the leather on my heel replaced told me it would be 6 weeks but if I paid 25% extra they could do it in 5 days. I picked up the shoes and all they did was glue the leather down something I could have done myself. They said if I wanted the leather replaced it would be $120 more. The owner is a terrible business woman… Never Again!
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December 2023 by Ann Gewar
This place is a rip off. I went in there for a quote on a handbag that’s missing a small stud. The lady told me it was cost about $100 to fix when the bag of was only $90. Anyways ended up fixing it myself found the piece online. I don’t get how this place is still in business smh.
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July 2023 by Daniel S.
Waited 30 minutes never acknowledged. 3 people in line.. second in line walked out disgusted with wait .i waited another 20 minutes. I Walked out disgusted. I hope they can stay in business with their one customer.
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July 2023 by Christina Wachowski
They do a great job and very quick. I’ve brought 2 shoes here with leather bottoms to get rubber put on. Great work.
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June 2023 by Charulata Patel
Like my google gps app ??
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February 2023 by Stephanie Dance
Great customer service
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December 2022 by Rigo Olvera
Took my black UGG boots that looked grey and white with salt, I didn’t expect much from the chi diction they were in but I was taken away at the amazing job they did! I thought they were ruined but Lou’s brought them back to life!! Will definitely recommend them. Aside from a great job they are friendly and courteous. They revived my boots!
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July 2022 by mi mi
Dropped off some items almost 2 months ago, with no status update. Was informed it was a 2-3 week turn around for the repairs since it was just replacing straps on two purses. I even provided the materials for one purse. They are not good with returning calls so I will have to travel on an off day to check in on my status. It is somewhat concerning since you have to pay upfront for services.Based off this experience I wouldn't recommend using them for a repair or alteration that needed in a timely manner. Jury is still out on the quality of work. But hopefully my items are ready before December
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January 2022 by Medo R.
Amazing shoe repair! They're highly recommended and very passionate about their work. Wouldn't go anywhere else! They took great care of my Magnannis
