Village Bank & Trust is a Wintrust Community Bank that offers reliable, convenient, and competitive banking solutions. Customers describe it as one of the most and best customer-friendly banks ever, where the service is consistently outstanding. The staff is repeatedly praised as amazing, hardworking, dedicated, efficient, polite, friendly, helpful, knowledgeable, patient, and kind. They go above and beyond to meet customer needs, making people feel heard and treated like family rather than just another customer. Reviews highlight the excellent customer service that makes processes simple and hassle-free. The branch manager receives specific commendation for setting an excellent tone with a warm, professional demeanor and for truly caring about both the team and customers. People note they always have a very good experience, with staff taking the time to explain anything asked. Many customers have been with the bank for decades and highly recommend it, with some wishing to rate it more than five stars. The overall sentiment is that no other bank treats people the way Village Bank & Trust does.
I want to commend the Park Ridge manager Jose for the exceptional service he provided in resolving an error. Although the issue originated with the bank, he took full ownership of the situation and went well beyond what was required to ensure it was corrected promptly and thoroughly. JK, Urhai Center.
January 2026
Erin Wells at the Park Ridge branch is extremely helpful. She patiently worked with my 96 year-old mom. Explained different products carefully. She helped me as well to open up my own account and the experience is very pleasant as well as informative.
November 2025
We’re former Chase clients and have been so happy we switched! We earn decent interest on our regular savings account. All of the employees are extremely helpful and friendly.
