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September 2025 by J Walcott
Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!
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August 2025 by Jamie Baker
Robbie was so helpful in helping us pay our monthly wifi bill :3 👍
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August 2025 by N M
Aaron was a Rockstar! Made the whole process super easy for me to get my new phone with all my contacts and pictures transferred!
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August 2025 by carl pettijohn
Alaina was an amazing help in looking at the phones, considering getting a phone from here for my girlfriend sometime soon
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August 2025 by Kylie B.
Robbie was excellent!! They helped us perfectly and they were super friendly!!
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August 2024 by Kim Ball
I went into Boost Mobile just to see what they had to offer because I was so frustrated with the carrier I had and the lack of customer service. Shawn from Boost in Pekin, IL. Ought to teach a class for how to give customer service because he is most definitely at the top of his game. He went above and beyond to help us with what we needed. It took a couple days dealing with my old carrier to get things all worked out but he helped and walked us through a very trying situation. Customer Service just isn't what it used to be. Most people I've dealt with when it comes to cell phone service either just don't want to be bothered with the customer and it's evident in their demeanor they don't even try to hide their aggravation with you or simply pass you on down the line to someone else that don't help you. By the time I even went to Boost I was just at my wits end with phone carriers and Shawn was just a breath of fresh air. Finally there was someone who actually smiled when they seen you walk in and was willing to help you through whatever it was you didn't understand and was willing to deal with my old carrier and figure out what they couldn't. Thank you Shawn you made my experience the best.
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August 2024 by David DeCanter
My wife and I just had the best cutomer expérience at a boost mobile store we have ever received.
Shawn Jaynes greeted us and welcomed us as soon as we entered. Shawn was working alone at the time and his muti tasking skills were on point.
As it was our turn Mr Jaynes helped us through the entire process.
This man knows his job very well and was very knowledgeable of all of the pricesses.
We couldnt be more happy with the expérience.
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August 2024 by Jesse Bailey
Worst customer service ever. Migel needs to be fired.
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August 2024 by John Pennington
Highly recommend the sales rep, she's very kind, helpful, knowledgeable and patient. Answered all my questions. Helped make fix my phone issues with no problem.
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August 2024 by Ruth Morrison
Very helpful kind and patient would recommend this store
7/31/24: still wonderful store and amazing staff. They were very patient and helped me setup and transfer all data to my new phone. These guys are amazing. The one star reviews are fakes. These guys are too good and amazing.
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August 2024 by Francisco Hernandez
Shawn is excellent and knows how to take care of customers. He helped me get the right phone case and saved me monthly on my bill. Boost Mobile Pekin has AMAZING CUSTOMER SERVICE!!! 5 stars all the way!
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June 2024 by Hazel Jordan
Didn't get phone was supposed to get to begin with..had to get celero3 5g+ and have had nothing but problems.. I've had the phone 15 days and it already stopped working now.I gotta wait on some stupid manufacturing insurance.So without a phone very unhappy so far with switching to boost..
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March 2024 by Chris Budrow
Bought a phone it didn't work then boost mobile stole the phone and I got charged for the phone from likewise don't trust this store
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February 2024 by Jeremy Jeremy
Data extremely slowed after 30Gb. No service if one day late on payment. Will suspend your line with no prior warning! And continue to collecting payments on a no-refund policy. Come to find out Straight talk has the same service for 3/4 the cost, so that's awesome. Bye bye BM after many years of being waylaid by your indecent practices.
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September 2023 by Lindy Sue Routt
Always helpful stafg
