The Boost Mobile store in Pekin provides a positive customer service experience, with staff members frequently described as helpful, knowledgeable, and patient. Multiple reviews highlight employees who make the process of getting a new phone easy, including transferring contacts and pictures. Staff are noted for greeting customers warmly, answering all questions, and helping to fix phone issues without problem. A recurring theme is service that goes above and beyond, particularly in dealing with frustrating situations or complicated transfers from old carriers. Employees are commended for their willingness to walk customers through trying processes and for their excellent multitasking skills. The overall sentiment from reviews is that the store offers a breath of fresh air compared to typical carrier experiences, with staff who are evidently at the top of their game in customer service. Customers report being very happy with their experience and highly recommend the store.
I would like to comment on how friendly and helpful Kylie was at the Pekin location with my upgrade. She was meticulous with the comparisons of my phone and the one I was interested in which in turn made me feel confident in my final purchase. Thank you very much!!!
December 2025
I bought a moto razor from this guy, he's pretty rad. Gave me a great deal on black Friday, thanks Robbie for the great service
October 2025
Lexie was very helpful! Set me up with phone and Internet. Fast and affordable. Come check her out!!
