Red Wing - Peoria, IL provides the Ultimate Fit Experience, engineered to get each customer into the perfect pair of work boots. The service is highly personalized, with specialists taking considerable time with each individual. They help build a fit system tailored to specific needs, examining foot impressions, discussing intended boot use, and explaining options for footwear and custom orthopedics. The staff helps find the right size and style, explaining differences to allow for the best choice. Customers report feeling educated, supported, and comfortable, with many noting it as a cool and amazing experience. The store also offers comprehensive after-purchase care, including complimentary oiling and lace replacement. The customer service is consistently highlighted as great and exceptional, with staff willing to assist even after hours. The overall sentiment is that while products may be expensive, you get what you pay for, resulting in comfortably walking feet. Customers highly recommend this store and state they will definitely be back.
Thank you for your help today. I actually enjoyed the time they spent on me individually. I felt more educated about my feet than ever and it was honestly a cool experience. Get the custom orthopedics. Yes they're expensive. Its a Red Wing store not an Old Navy. You get what you pay for. My feet are walking comfortably!... read full comment
January 2024
The lady took so much time with me. From walking on the pad and asking what I was using the boots for to any damage I have had to my feet to what I would like and expect from shoes or inserts. I don't remember her name but she was amazing.
November 2023
Jeff was extremely helpful, knowledgeable, and friendly. Exceptional customer service!
