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“Staff was very understanding of my situation & my mistake & my misunderstanding & worked with me kindly & patiently to figure things out & actually went a lil above & beyond to help me out.”
“Wonderful bank with even better people! Everyone is always friendly, helpful, and makes you feel welcome the minute you walk in. Great customer service and a team that truly cares about their customers. Highly recommend!”
“For a bank that just started it has been doing pretty well with what a bank usually does. It gives you your monthly statements, the app is easy to use, the staff is kind and understanding, the atmosphere is very calm and friendly.”
“Todd Troeger from Peoples Bank of Kankakee has tremendously helped my small business grow through refinancing a truck and piece of equipment. He has been a pleasure to work with. He's honest, professional, and personable. I would highly recommend Peoples Bank for your small business if you're looking to work with great people.”
“Payton at Midland in Manteno is a very dedicated employee. She has over the years helped answer questions I have had on my many accounts, CD's and now Zelle. She is never too busy and always gives her undivided attention with any issues that arise. Payton always approaches all customers in a friendly and professional manner!”
“The only problem I ever had with this bank was when it originally switched over from Centrue I was switched over to paper statements which could have put me in the negative since at the time I was away for school. They walked me through the process of switching over and were very patient with my impatience. Over the years I've seen the same tellers and bankers and they have always been pleasant and knowledgeable. Anytime I've called or visited, midland, they've been agreeable and straightforward with me; they make polite and pleasant conversation while keeping it short and professional and have taken well my needs. I can't see a single reason to disagree with this place even with the initial switch and the very real capacity to have gone into a negative balance. It's been over a year since that happened and I've had no similar problems, so I see no reason to remove a star for such a minor inconvenience.”
“I stopped at old national Bank in Monee Illinois today. They have a new branch manager. His name is Brandon. I had the very best experience I’ve ever had at a bank, this man was inviting, engaging, professional and truly a wonderful and very personable man. Thank you so very much Brandon you did your bank proud. I am sure you treat all of your customers the way you did me today and for that you should get a raise Mr. thanks again for all your help”
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“Of the many banks I've had in different locations acoss the country, this one is the best- by far. This is the reason I stay with them after almost 20 years now.
Every person who ever answers the phone, every single time, is cordial, proficient, and professional. I have almost never had to wait on hold for service- and if so only briefly.
They take care of whatever your concern usually within just a few minutes. It is nice to work with an institution that has real people who answer your calls and actually listens to you, instead of talking to an AI voice machine.
There is no business I would rate better in terms of customer service.
I have continued to be very impressed with First Community Bank and Trust for many years, and would highly recommend to anyone who wants the real feel of what a bank ideally should be.
I bank in Peotone, but I have also been helped kindly by the Beecher associates over the phone.
FCBT- Thanks for being one of the last real ones left!”